The Instructional Technology Learning Specialist II will provide faculty with consultation, support, technical assistance, and creative expertise in the innovative, imaginative, and impactful use of instructional technology to support educational objectives. Daily activities for this position will focus primarily on managing the teaching and learning business processes for the campus learning management system, promoting effective use of instructional technologies for face-to-face and online classroom learning, and ensuring faculty are equipped to use these technologies to meet instructional needs and goals.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:(list 5-8 essential job functions)
Works closely with the Associate Director of Learning Technology and Academic Affairs to support and manage teaching and learning business processes for the campus learning management system, supports learning management system processes in general, and supports other administrative academic systems.
Works with academic departments to manage and develop course content for course master templates, manages the semesterly course content update process, assists academic departments with new course template creation, and other duties related to managing the teaching and learning business processes for the campus learning management system.
Consults with faculty and academic departments about teaching and learning goals for courses and assists faculty in learning, choosing, and implementing technologies best suited to meet identified instructional needs and goals.
Administers LMS in relation to teaching and learning business processes and course management/development duties.
Helps train faculty on the use of the LMS when needed. Provides ongoing instructional design support to aid in the adoption of academic technologies and effective teaching strategies.
Participates in the ongoing development of the learning management system environment in relation to teaching and learning needs.
Coordinates, develops, organizes, and leads programs such as workshops, lectures and training series to inform faculty on trends in instructional technology and methods for effective use of technology in teaching. Works to promote faculty adoption with a specific focus on the campus LMS.
Works closely with the Learning Media Specialist to coordinate media and course content projects. Assists with building and generating learning assets that support faculty and their teaching including: creation of screencasts, video filming/editing, audio recording/editing, photography, and more.
Plays an active and principal role in fostering the adoption of instructional technology and the learning management system by academic departments and individual faculty, while creating strong relationships that help to further Training and Instructional Technology.
Maintains a focus on the impact instructional technology is having at the college: gathers information; reports on, develops methods and makes recommendations as to how the college can effectively continue to successfully integrate instructional technology into teaching.
Participates as a member of appropriate faculty committees related to technology and faculty development.
Actively collaborates with Academic Affairs, Berklee Online, the Conservatory at Berklee, and others to ensure institutional instructional technology initiatives are supported.
Other duties as assigned.
Additional Duties When Required:
Assists department staff with daily operational tasks including: support ticket work, communicating ticket and project progress to faculty, scheduling group and 1-on-1 training sessions, coordinating with student employees to complete daily work, assisting with departmental and division-wide projects, and general support and maintenance of departmental systems.
Promote a positive and professional work environment.
Work cooperatively and share knowledge freely with all colleagues.
Build strong working relationships with colleagues and clients, and foster culture focused on serving customer needs.
Seek out client feedback.
Actively translate client needs into viable technical solutions.
Work cooperatively within TR and with Academic Affairs Technology support staff.
Adhere to all published guidelines.
Perform other duties as assigned.
May be required to work additional hours when under periods of high call volume, start of semesters, or confronted with emergency, critical, or unusual circumstances
Stay informed of technology advancements, specifically those that are used or could be used at Berklee and share this knowledge with others.Stay up-to-date with technology pertaining to this position and maintain any required certifications.
Participate in required training for both technical and interpersonal skills.
Stay committed to actively enhancing skills in pursuing professional development.
MINIMUM JOB QUALIFICATIONS:
3-5 years instructional technology experience in an academic environment.
A strong understanding of information delivery and learning styles.
Familiarity with instructional design principles, learning theories, and pedagogy associated with instructional technology.
Demonstrated proficiency in instructional technology support and training.
Experience working with instructors in instructional design and development.
Expertise in using and supporting Learning Management Systems, preferably Moodle and Canvas. Previous LMS administration experience a plus.
Ability to analyze and evaluate technologies for potential application in instruction.
Experience in the design, development, and evaluation of college-level instructional technology projects.
SKILLS AND ABILITIES REQUIRED:
Must possess exceptional interpersonal skills and the ability to communicate effectively with faculty and staff from diverse professional and academic disciplines who have varying degrees of technological competence.
Experience in the design, development, and evaluation of institutional instructional technology projects.
Strong technical and analytical skills.
Commitment to exemplary customer service; strong customer service skills including rapid response time, appropriate and timely escalation and incident resolution, and appropriate follow-up skills.
Ability to explain complex technology solutions in ways that foster adoption. Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage a changing workload and schedule.
Ability to work with a sense of urgency. Must be reliable, punctual, detail oriented and well organized.
Ability to lead small teams when called upon. Ability to effectively manage projects.
Excellent visual, oral, and written communication skills.
Ability to manage multiple concurrent tasks without direct supervision.
Ability to work independently and in a team environment, and remain composed under pressure to meet necessary deadlines. Ability to quickly learn existing and emerging instructional technologies.
KNOWLEDGE, SKILLS AND ABILITIES PREFERRED:
Bachelor's degree or equivalent experience.
Experience with using and supporting music technology hardware and software in educational use.
Specialized knowledge of music specific instructional technologies including: music notation software (Finale, Sibelius, Note Flight), digital audio workstations (Pro Tools, Logic, Digital Performer, Reason), audio hardware and interfaces, USB MIDI keyboards, and others.
Specialized knowledge of and proficiency with various software products used in building media and learning assets, including but not limited to: Screenflow, Final Cut Pro, Motion, Photoshop, Illustrator, Hype, Dreamweaver, digital audio workstations (including Logic Pro and Pro Tools), Compressor, QuickTime, Acrobat Pro, Lightroom, and others. Formal study of music is strongly preferred.
Hires, trains, and supervises Instructional Technology graduate fellow student employee.
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Internal Number: R0000879
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.