The Program Coordinator for Campus Life must have a passion for working with creative students, and excitement towards contributing to a positive, entrepreneurial, and vibrant campus experience. The Program Coordinator is a dual-report role that reports both to the Associate Director of Student Involvement and the Associate Director of New Student and Family Programs, and manages a variety of student facing resources, programs, and administrative functions that advance the student experience. The Coordinator will also be responsible for overseeing a team of student employees that manage front-desk responsibilities for all functional areas within the Campus Life portfolio.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:)
Supervise a team of front-desk student employees, whose responsibilities include answering telephone calls, assisting walk-in students and families with questions, greeting office visitors, and monitoring and appropriately forwarding various email accounts.
Manage the Commuter Student Lounge, including organizing a robust calendar of programs.
Supervise the implementation and management of front-desk ticket sales, such as Boston Symphony Orchestra cards, movie tickets, sports tickets, and show tickets.
Manage the institution's commuter and drum locker program.
Assist the Assistant Director in the administration of the declining balance card program for student clubs and organizations.
Audit and review of all websites, newsletters, and social media activity managed by areas within the Campus Life portfolio.
Assist in the administrative aspects of new student and family orientation, and family weekend as directed by the Associate Director of New Student and Family Programs.
Organize, advertise, and implement the MBTA pass program.
Manage student and parent inquiries/concerns making appropriate referrals, when necessary and appropriate.
Responsible for advising at least one student organization.
Serve on departmental, divisional, and campus committees as assigned.
Assumes additional responsibilities as required.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to plan, direct, and evaluate a complex operation, using staff, time, funds, and other resources for the accomplishment of long-term and short-term goals of the institution.
Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
Ability to provide administrative guidance within area of responsibility, providing direct training and supervision as needed.
Ability to apply budgetary and fiscal planning techniques within financial constraints.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Ability to integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes.
Ability to communicate effectively -orally, by phone, in person, and in writing.
Ability to respond to emergency situations in a timely manner.
WORK ENVIRONMENT: Supervisors are responsible for maintaining an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed indoors and primarily in an office setting. The noise level is usually low to moderate. While performing the duties of this position, the employee may be required to travel.
MINIMUM JOB QUALIFICATIONS: Requires a Bachelors degree and 2-3 years of experience in Higher Education or related field. Extensive experience in a college or university setting is preferred. Supervisory, project management, budget management, assessment experience preferred.
Applicants who are both interested and qualified should submit the following materials: * Cover letter that addresses the applicant's capabilities and experiences. * A resume or CV.
Currently enrolled Berklee students may not apply for staff or faculty positions.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Internal Number: R0001011
About Berklee College of Music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creativity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.