A cover letter is required for consideration for this position and must be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Inter-university Consortium for Political and Social Research (ICPSR) in the Institute for Social Research (ISR) at the University of Michigan seeks a Director of Computing and Network Services (CNS). The Director of CNS will lead ICPSR’s information and technology efforts to provide state-of-the-art services to a growing internal and external user community of social science researchers, students, instructors, and policymakers. CNS’s core activities include network services, desktop support, and software development.
ICPSR is an international consortium of more than 775 academic institutions and research organizations. ICPSR’s mission includes maintaining the world’s largest social science data archive, acting as a global leader in data stewardship and data science, and carrying out a range of educational activities. ICPSR has 15 research faculty, 95 professional staff, annual operating revenues of $15 million, and includes over 9,000 studies in its collection.
Provide organization-wide leadership in developing and implementing the technological direction of ICPSR, the largest archive of digital social science data in the world. ICPSR provides data to users around the world through a high-performance data and information delivery system. Computer and Network Services (CNS) is responsible for all technology operations and engineering at ICPSR, including desktop support, network services, and software development. This position sets the strategic technology agenda for ICPSR, manages the design, realization, and operation of computer networks, support systems, and programming within ICPSR, supervises professional IT staff, and participates in ICPSR’s senior management team.
This position requires planning, coordination and support in the research, selection, installation, testing, integration, day-to-day operations, recovery, capacity planning, tuning, security, and maintenance for all associated hardware and software for advanced solutions supporting ICPSR’s infrastructure. This includes responsibility for project management, budgeting and cost control, service level attainment, as well as product and service quality. The Director of CNS must provide effective and timely leadership and development for the Computing and Network Services team and work collaboratively with ICPSR’s faculty and organizational leadership. He or she will also represent ICPSR in a variety of venues, including the Institute for Social Research (ISR), the University of Michigan, and U.S. and international professional and public service organizations.
The Director of CNS reports to ICPSR’s Associate Director and directly manages all CNS Unit staff.
Characteristic Duties and Responsibilities
Lead a highly skilled and diverse team of software developers, system architects, and other IT professionals.
Manage the development, implementation and operation of computer network activities including software, network infrastructure, systems, and user support. Resolve complex technical design and operational problems.
Envision, articulate, and promulgate ICPSR’s strategic technology plan as an integral part of ICPSR’s strategic plan.
Participate in a broad set of leadership activities at ICPSR such as planning strategic goals, delivering organization-wide training on technology topics, setting and approving policies, and participating in ICPSR Council meetings.
Evaluate technological needs and determine the services necessary to meet those needs effectively. Communicate technology strategies and plans. Evaluate, select and acquire computer hardware, software, and related equipment and materials. Oversee the installation, maintenance, upgrade, and repair of computer hardware.
Take responsibility for user satisfaction and reliability for both internal and external users. Consult with user departments regarding quality of service and needs for new services. Establish and maintain regular communication with staff to facilitate and support effective application of computer technology. Establish standards and practices to ensure that service levels are met. This includes ensuring technical stability, timely 24-hour support, and successful integration of enhancements.
Keep abreast of technological changes and innovation throughout the information technology field. Participate in the pursuit and dissemination of knowledge regarding new trends in data processing and archiving.
Manage and mentor department staff, including preparing performance reviews. Design and implement an effective continuous training and cross-training program to ensure that CNS staff are capable of designing and managing state-of-the-art technology and programming systems.
Represent ICPSR in campus-wide, technology-oriented forums for evaluating new products, exploring strategic relationships with major vendors, and adapting central IT products and services to ICPSR needs.
Participate in ISR internal IT initiatives, and attend regular meetings of ISR IT leadership.
Represent ICPSR at meetings and conferences, typically as a presenter or panelist at a venue which combines IT and social science research, information science, or digital preservation.
Plan, administer and manage annual departmental budgets and expenditures. Participate in the development and preparation of proposals for external grants and contracts.
Collaborate with ICPSR and other University of Michigan faculty to develop and leverage technological innovation to support continuous improvement in its research data services.
Seven or more years leading technology teams.
Five or more years working in a complex organizational environment (for-profit or non-profit).
BA or BS in Computer Science, Information Science, or other information- or technology-oriented discipline.
Demonstrable experience designing complex systems architectures for content delivery systems.
Considerable experience managing and leading a computer services unit or software development team, including hiring and evaluating employees. Ability to work collaboratively as part of a management team.
Experience writing technical documents or other information for public consumption.
Experience analyzing complex business processes and synthesizing related technology requirements to feed into project management.
Experience specifying concrete technology resources (time, money, people) where overall project deliverables are highly variable and loosely specified.
Ability to work both independently and in a team environment composed of diverse personalities and expertise.
Extensive experience in training and mentoring of personnel.
Ability to work on multiple tasks with changing priorities. Ability to accomplish tasks and solve problems through others, as well as handling situations independently. Ability to delegate analysis and decision making responsibilities and accountability to team members.
Experience with cloud computing services.
Commitment to an inclusive workplace.
Masters in Computer Science, Information Science, or other information- or technology-oriented discipline.
Experience contributing to funding proposals.
Experience participating in or supporting academic research on digital curation and preservation, networking and security, encryption, cloud computing, and/or software development.
Experience with digital preservation standards and best practices, including federal data protection standards.
Experience with archival storage technologies and solutions.
Knowledge of the University of Michigan technology landscape and ecosystem.
Salary commensurate with experience.
The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 172646
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.