With client assets of around EUR 300 billion (as at September 30, 2017), Deutsche Bank's Wealth Management business is one of the largest asset managers worldwide. We offer affluent clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.
As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations. We create lasting value for clients. We develop bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate & Investment Bank and Deutsche Asset Management.
We combine financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships.
Our vision is to improve the quality and the cost efficiency of the projects as well as of the day-to-day services. Furthermore, we are constantly optimizing our processes to reduce our application and project risks.
Roles and Responsibilities:
The resource will join Bank Resolution desk who will be the first point of contact for WM APAC business / operations or other steams of WM APAC for any queries or issues on WM application.
The System issues which requires further technical analysis will need to assigned to Level 2 support and follow-up on the ticket until closure.
Role would require candidate to analyse the queries / issues raised by users, map them with original requirements given and guide business / operations with a solution / process.
Functional Testing would be another focus area where candidate needs to support/test/coordinate on behalf of users, operations, and testing teams.
Close interaction and relationship building with key stake-holders from both Business and Technology is a must.
Daily activities would be as below
Resolution desk will be the first point of contact for WM APAC users on any system issues / queries.
The queries can be on business process or system training or usage.
Support the user queries on emails/ phone
Work closely with business and Other IT teams to solve the issue reported by users until closure
Analyse the impact of the issue and prioritise the same accordingly
Communicate to users on the issue and its impact with the next steps
Make proposals to further improve business processes and enhance value of the Service Desk, focusing on lean and value added services for end-customers; respectively minimize overall outsourcing cost for DB
Understand the business process and WM model to support business queries.
Flexibility in work hours will be required based on the priority of the issues.
Bachelor / Master Degree from an accredited college or university with a concentration in Computer Science or an IT- related diploma (or equivalent)
At least 5-8 years of experience in Banking sector with support background within the Wealth Management industry
At least bi-lingual (English is one the language) (ideally tri-lingual)
Proven track record in client and/or front-office facing (from an operational point of view)
Experience in Production support would be a plus.
In depth knowledge on Avaloq platform
Knowledge on banking operations process on trading, OTC and Payments
Knowledge on Digital platforms like supporting App will be added advantage
Knowledge & experience in UAT testing
Demonstrates understanding of business needs and prioritise the incidents
Explores alternative solutions based on business goals & benefits.
Support/test/coordinate on behalf of users, operations, and testing teams potentially including test plans, test cases, test-data and review of interface testing, between different applications, when required.
Works closely with PM to get the resolution and root cause
Single point of contact for tickets assigned
Cross country interaction and relationship building with specific focus on SG & HK region.
Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution.
End to end ownership in driving towards delivery
Performance and productivity orientation to promote high-quality results
Profound analytical skills and problem solving abilities
Good communication and excellent interpersonal skills
Pro-active and flexible working approach
Ability to effectively prioritize and multi-task in a high-stress, high-pressure environment.
Ability to think outside the box to resolve problems
Efficient and well organized, detail oriented
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 5876397
About Deutsche Bank APAC
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