Department: Kellogg Career Management Ctr Salary/Grade: EXS/6
The CMC Project Manager position provides direction in reviewing & recommending policy & procedure designed to enhance operational excellence of a program/project in order to ensure success. Ensures the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the business area's mission & in coordination with central offices such as HR, Budget, Facilities, IT, & Provost. Represents program/project on internal & external administrative affairs by recommending alternatives & suggestions.
The CMC Project Manager is responsible for managing several large scale projects such as Mock Interviews, Treks, Job Action Groups and Career Days for the Full-time student population. This role oversees the planning, implementation/execution and coordination of resources and partners to effectively provide exceptional service to internal/external stakeholders. Responsible for all communication and upholding agreed upon student guidelines. This team member recommends changes to offerings that improve operational efficiencies and improve students/stakeholder experience. This role supports communication efforts related to weekly newsletter and ongoing real-time communication in Slack. This role manages the contractor relationship for delivery of project related services (mocks). Responsible for planning all logistics, marketing/communication, execution and evaluation of in person on-site/off-site and virtual Career Day events.
Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
Develops, maintains & reports on quantitative and qualitative performance measures.
Oversees documentation of agreements between NU and consultants/vendors ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.
Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.
Issues work order requests for maintenance, repairs & upgrades.
Budgets & Financial
Enters individual &/or summary of transactions into NU enterprise system.
Review; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions.
Reviews exceptions forms and reimbursements that require special attention.
Develops fees, charges, recharge rates, etc., for services.
Communication, Outreach & Recruitment
Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.
Identifies opportunities and strategies for short- and long-term growth & expansion.
Works collaboratively on the marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.
Ensures that all advertising and marketing materials accurately represent programs.
Pursues opportunities for relationship building with existing partners/consultants and effectively establishes training process for new recruits.
Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives.
Manages programming, educational, student, workshops, meetings, etc. including speakers, agendas, etc.
Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote student service objectives, and to build internal and external relationships within NU.
Manages event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner.
Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
Recruits, trains and assigns faculty/instructors to teach programs.
Supervises creation of components, including current and new student service offerings development, support groups, etc.
Oversee development and implementation of new program/project initiatives.
Manages relationships with partners, foundations, etc. and coordinates logistical support.
Continually assesses and innovates program/project to achieve educational goals.
Develops strategy for program/project growth and expansion.
Participates with area unit senior staff in the conceptualization, development and presentation of materials used in functional operations.
Reviews plans, meets with leadership & key faculty & staff.
Provides advice & counsel & recommends changes & improvements to functional operations to better meet organizational needs & objectives.
Manages wrap-around support for students career service offerings involving registration, schedule coordination, implementing deliver, evaluation and feedback metrics.
Supervise multiple Full-time large-scale student programs for the Career Management Center.
Implements an advising system to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.
Implements a department strategy for structure, process, & staff support of students.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2 years of program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Advanced proficiency in the use of management systems, Microsoft Office Suite, email and web browsers.
Professional verbal and written communication skills.
Exceptional organizational skills and ability to work with minimal supervision.
Proven ability to multitask and perform well in a fast paced environment.
Exceptional interpersonal skills and experience working successfully within a team.
Ability to manage high stress situations effectively.
Preferred Qualifications: (Education and experience)
Masters’ degree preferred.
3-5 years of program/project administration or other relevant experience.
Project Management and event management experience.
Experience working in higher education, preferably master’s level program.
Project management certification.
Proficient with survey tools, project management platforms, CRM systems and event registration tools such as EventBrite.
Preferred Competencies: (Skills, knowledge, and abilities)
Capacity to work under pressure and comply with deadlines.
Able to effectively prioritize work.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36172
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.