Senior Digital Sales & Customer Engagement Manager
May 16, 2019
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Senior Digital Sales and Customer Engagement Manager
Commercial Banking - Corporate Digital and Innovation
Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as Senior Digital Sales and Customer Engagement Manager.
Define digital sales and engagement strategies and drive the implementation of various digital platforms to boost digital business performance and ensure excellent digital user experience
Own a number of digital platforms on the aspects of platform performance, security, revenue, sales leads, customer satisfaction, etc.
Innovate digital development in the business while identify and drive up online business opportunities including but not limited to online product/service applications, sales leads, cross platforms promotions, 3rd party business development opportunities, artificial intelligence and robotics, etc.
Gather, report and present digital platform usage analysis, and market intelligence
Work closely with stakeholders including product owners, technical teams, legal, compliance and external vendors to drive online sales and revenue, including design and execute targeted up-sell/cross-sell strategy in digital platforms
Provide training, coaching, ongoing support and communication sessions to colleagues and customers on new digital products, services and policies
University degree in Business Administration, Information System or related disciplines
Solid experience in digital platform developments in terms of extending the bank's products and service offerings to digital platforms where onboarding target/potential customers to take up the products/services on digital
Hands-on experience in managing website/ transaction site / mobile remodeling/ innovation projects
Solid experience in web management including mobile (responsive design)
Knowledgeable in banking operations, banking products/ services, local regulators' eBanking regulations, ideally in Commercial Banking
Able to keep abreast of the latest mobile and online banking technologies and trends
Solid experience in digital marketing to drive online sales/ revenue/ sales leads
Strong self-motivation, with good communication and interpersonal skills
Strong project management, negotiation and problem solving skills
Experience in agile project management methodology for project delivery on platforms and platform functions would be an added advantage
High level of attentiveness to details, with strong business sense and able to make sensible business judgments
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Internal Number: 5876344
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