APAC Operations Control Management, Program Manager - Vice President
May 15, 2019
Operations Control Management Department Description:
The Operations Control Management (OCM) office is a key function for Operations in the current environment and to meet the increasing demands from the business and regulators, the role has continued to evolve. The focus of the role is now on ownership, enhancement and execution of the controls and is becoming more closely aligned with the operations management function.
OCM is responsible for the oversight of the Control Environment for the Operations functions that support the business. OCM works in partnership with the BCM to provide the business with a comprehensive view of control risk
Acting as trusted Operations control advisors and as a first line of defense with Operations on the control agenda.
Executing and implementing Operations control priorities and strategy.
Leading Operations supervisory management and execution.
Managing control and risk governance implementation and reporting.
Driving risk mitigation and control remediation programs across the business.
This role is a combination of project management, business analyst and advisory role for APAC OCM community. The person will be working closely with the department head, regional OCM managers, and global OCM counterparts to help facilitate various initiatives, ensure the effectiveness of the program, and self-initiate an agenda for CIB Operations. Also, the person will be expected work closely with senior management to help assist in planning for a control strategy.
Manage Global and Regional Control Initiatives
Lead the regional and global control initiatives as a Project Manager
Face-off global program leads as a representative of APAC OCM community
Responsible to ensure the objective and expectations are captured accurately, communicate and instruct the regional OCM colleagues for delivery, and feedback progress and challenges to the management and program leads.
Responsible to plan the delivery in feasible timeline, ensure the completeness, track and report progress, and making sure the consistency within different line of businesses
Some past initiatives:
Manage and lead the adaptation of new / revised Firm-wide Policy
Facilitate global program regionally; such as RCSA, GFTP QA, etc
Perform Deep Dives and Reviews on variety of topics; MIS, Offshore Governance, Consecutive Leave, Confidential Breach, Regulatory Report etc.
Capture adhoc exercise requested from global OCM community and ensure completed on schedule regionally
Requires to analyze the department's financial and taxonomy to effectively manage the team's capacity and come up with effective strategy
Join regional control management calls and forums and pick up agendas to self-initiate a project.
Expected to be proactive on picking up agendas.
Design and Lead Quality Assurance in APAC
Plan and design an effective QA Program for APAC CIB Operations - the program should cover across all businesses (M&IS, Banking, and WCOB)
Implement the program by partnering with OCM colleagues and Operation partners
Monitor the effectiveness and result of the program. Identify problem statement and link to the next step.
Report to the senior management on findings and improvement points.
On occasion, perform the QA as a tester or QA reviewer
Manage and Drive Productivity Improvement
Manage the digitalization program for OCM regionally
Utilize Robotics, Xceptor, AI, ChatBot, or any other digital solution to deliver a more efficient process in variety of areas including but not limited to; MIS and report preparation, QA and self-tests, inspection preparation, etc.
Ensure a constant and quality delivery of the solution which can eliminate the manual checks and reviews done regionally
Qualifications / Experience Requirements:
Previous relevant risk and control experience.
Previous relevant business and product knowledge.
A strong Project Management, Capacity and Time Management skill
A strong sense of ownership and responsibility.
Ability to produce clear, concise, relevant and accurate documentation.
Strong analytical skills with complementary communications and presentation skills with attention to detail and accuracy.
Drives results through leadership, people, communication and influence.
Comfortable with change, ambiguity, debate, conflict and informed risk taking.
Able to manage and deliver on multiple streams of work concurrently.
Willingness to make decisions, while ensuring buy in from stakeholders.
Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective.
A relevant professional qualification is desirable; ACA or IIA for example or external audit experience in the investment management audit practice of an accounting firm.
Internal Number: 5871467
About J.P. Morgan
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