JPMorgan Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The online and mobile channels for Chase currently support more than 30 million active customers; 10 million customers interact with us daily, making Chase the most visited banking portal in the US. Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.
Role Definition: Digital Release Management Transformation Lead The Digital Release Management team plans and manages Digital production deployment events consisting of monthly major release events and numerous weekly smaller events. The Release Management Transformation Lead will support the adoption of CI/CD (Continuous Integration and Continuous Delivery) technologies across Digital as part of the larger Digital Agile Transformation. The Lead will partner with the Release Management team's managers and technology leaders across Digital to move us to a continuous delivery model, as well as spearheaded any process, tool and organizational changes required for that move. This Lead will work with management, technology, and business staff in order to deliver the transformation objectives.
Lead adoption of CI/CD tools and practices, advocating to and supporting all Digital technology delivery teams
Support migration from waterfall based quarterly and monthly releases to sprint based production deployments
Develop production policies and procedures for sprint based deliver
Lead adoption of end-to-end deployment automation techniques and testing/validation automation capabilities
Develop procedures for a 'one button' production deployment approach leveraging CI/CD and automation tools
Lead migration to Service Now Change Management system from current in house ITIL based Change system
Lead adoption of Service Now Instant Change Authorization AD delivery techniques for low risk applications
Partner closely with US and India based Release Mgmt staff and all Digital IT groups (AD, DevOps, infra engineering, L2 Operations, and Release Planning/Coordination) to develop and deliver new operational policies
Coordinate cross functional Digital IT and Release Mgmt teams to implement organizational changes
12 years of experience in information technology with an emphasis on Release Management
Experience with CI/CD tools and techniques
Experience with an IT Agile transformation
Experience leading IT organizational change
Experience with Service Now a plus
Experience with ITIL based Change Mgmt practices
College degree or equivalent work experience
Experience leading and working with geographically distributed and culturally diverse work-groups
Proven leadership skills, with particular focus on the ability to work with senior management and with people in both technical and business areas and across multiple functional areas and LOBs
The ability to influence others, prioritize tasks, resolve problems, and lead meetings with large sized groups of technical and business staff
Willingness to support implementation events during occasional weekend and/or overnight hours
Strong understanding of the overall IT application development lifecycle
Excellent written and verbal communication skills
Highly developed analytical and problem-solving skills
Internal Number: 5871219
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