The Division of University Life at George Mason University is seeking interested and qualified candidates for the newly created Senior Application Analyst/Salesforce Admin position. Reporting to the Executive Director of Divisional Operations and Planning in University Life, this position plans, develops and implements technology solutions in support of the Mason/Nova ADVANCE initiative. This role will leverage Mason's planned enterprise Salesforce platform and related systems and associated processes to support the needs of this growing program.
Responsibilities: System support will be provided to the Mason Care Network and Success coaching functions. Business analysis of lifecycle processes at both institutions will be conducted to support ongoing data integration and platform configuration to support student success. Additional responsibilities include daily operations support, configuration changes, reporting, training, troubleshooting and stakeholder engagement to ensure applications meet their current and evolving needs. Position will represent technology needs to central IT operations at both institutions, ensuring technology solutions are optimized. Provides technical leadership, training, and support to staff, particularly associated with Salesforce and related system functionality.
Bachelor's degree, or equivalent combination of education/experience
Deep technical understanding of the Salesforce platform and its capabilities
Experience with Demand Tools and/or Salesforce Data Loader
Experience with Informatica Cloud (or equivalent ETL tool)
Demonstrated ability to understand and/or anticipate organizational needs and translate them into technical requirements
Salesforce Lightning Connector and relational databases
Experience performing technical user support, testing system releases, patches and upgrades
Develops technology solutions related to the enterprise CRM and other related technology platforms and associated processes.
Works with stakeholders to analyze business processes and gather requirements for implementations. Applies a broad range of principles, practices, and procedures to complete difficult and complex assignments, including project management activities such as defining scope, scheduling tasks, and tracking and documenting status.
Coordinates technical needs with both Mason and Nova IT resources.
Provides integration and development of the university Salesforce platform, focused on supporting the business processes for the Advance Mason/Nova partnership and related areas. Monitors, evaluates, tests, and validates application functionality including patches, point releases, and upgrades. Collaborates with IT staff and vendors to provide operational support for end users.
Creates and maintains Salesforce views, reports and dashboards. Retrieves and performs analysis on data extracted from Salesforce, Banner and associated data sources utilizing relevant tools including Salesforce, SQL Developer and Microstrategy.
Provides training for users of the Salesforce platform and other related technologies.
Salary: Starts at 70,000. Commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
Review of applications will begin June 8, 2019. For full consideration, applications must apply for position number 02899Z at https//jobs.gmu.edu/ Please complete and submit the online application form, and upload cover letter, resume and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 45532
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.