Our technology teams are responsible for the bank's entire information technology infrastructure. They develop and maintain the software required to support the bank's business. The teams work closely with the businesses and other infrastructure units to modernise the bank's IT systems to reduce complexity, risk and enable business growth.
With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.
Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation. We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.
Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.
The Associate Engineer role is essential to ensure production platform stability for the Bank. To accomplish Production Stability objective, the Associate Engineer ensures expeditious and appropriate resolution of issues and proactively address potential ones. The role requires engagement with wide cross section of teams required to drive to resolution. The Associate Engineer builds robust and reliable Production Monitoring solutions and effectively automate any recurring manual activities.
SL2 Technical Support
The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications used by the Fixed Income business.
Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using & refining Geneos monitoring to proactively maintain stability.
There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank. Work with wide cross section of teams, including SL3, Development, QA and central platform teams, effectively manage their expectations.
Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users & management are always kept informed.
On-call support will be required on a rota basis both during the week and at weekends
Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed.
Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring.
Ensuring application monitoring is kept in line with application releases and change.
Ownership of problem tickets that have been raised for application set.
Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so.
Ensures PIR reporting and Root Cause Analysis
Assists with the implementation of agreed remedies and preventative measures.
Continual Service Management Process Improvement & Reporting
In the area of service quality and management, the role will involve;
Identify process improvements in the regional and global support models and assist in implementation
Work with project managers on the introduction and supportability of new services and systems
Produce MIS reports on the overall quality of services
Follow up and resolve service quality issues
3-5 years working experience in financial institution (preferred) in providing IT support and dealing with business users on support or requirement gathering
Work with teams across countries, regions and time zones with a broad range of cultures and technical expertise.
Ability to manage ambiguity, risk, and changing direction of projects and strategies.
Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery.
Ability to balance business demands and IT fulfilment in terms of standardisation, reducing risk and increasing IT flexibility.
Experience in IT delivery in a large enterprise working on mission-critical IT systems support, working in an Agile environment (preferred)
Experience of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.
Sound understanding of strong change management processes and controls in large organizations.
Strong scripting experience in Java, Python and Shell
Excellent problem solving skills in a distributed, multi-technology ecosystem.
Solid understanding of messaging middleware like Solace, TIBCO or MQ using JMS
Strong Knowledge of Oracle Management, SQL scripts, performance mgmt.
Solid understanding of monitoring systems like ITRS Geneos, Netcool and Trivoli
Knowledge of SQL and relational databases – ideally both Hive/Impala/SparkSQL and a traditional RDMS, such as Oracle
Strong knowledge of configuration management tools like Ansible (preferred), Chef and Puppet
Good understanding of server technologies: Unix, Linux and Windows
Understanding of Agile and Safe methodologies (preferred)
Good understanding of Hadoop and data visualization tools like Tableau will be a plus
Prior experience of working in DevOps will be a plus
Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired)
There are a number of common expectations that all experts should demonstrate over and above their technical/specialist contribution. These are also important for reinforcing our Deutsche Bank Values and Beliefs:
Demonstrate high standards of client centricity to provide appropriate solutions to existing issues and proactively address potential issues.
Absolute adherence to established Incident Management and Change Management processes.
Challenges the 'status quo' and influences key stakeholders to ensure industry best practice is adhered to within their area of expertise.
Builds, captures and manages the transfers of knowledge across the Professional community.
Demonstrate strong documenation acumen/skills to effectively preserve learning
Bachelor of Science degree from an accredited college or university with a concentration in Computer Science or Software Engineering (or equivalent) – with a minor in Finance, Mathematics or Engineering.
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 5865554
About Deutsche Bank APAC
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