Job Requisition Number: 26886. In the broad and dynamic intellectual environment of UC Berkeley and its College of Letters and Science, this position in the Office of Undergraduate Advising fosters student success by advising students on academic program, policies and issues: monitoring student academic progress; assisting in making appropriate educational choices and decisions; and conducting informational sessions and providing advice.
Intake Advisers help staff the reception area, maintain a professional and positive attitude when responding to inquiries, requests or complaints from students, faculty, or staff and assist in their resolution. Working on behalf of the College, the Intake Adviser uses professional concepts to identify students’ needs, answer quick questions, offer prescriptive academic advising on academic policies and procedures, and provide referrals to College Advisers, Deans, and/or other appropriate campus resources. Other responsibilities include processing petitions, and serving on internal advising projects.
Intake Advisers listen to and empathize with students experiencing a wide range of difficulties and are extensively trained to answer questions concerning the academic rules and regulations of the College of Letters & Science. Identifies student needs for programs and services. Work closely with College and Peer Advisers and applies professional concepts to independently provide prescriptive advice and assistance to students for information regarding:
•Degree Requirements (general education, breadth, majors, double majors, minors, academic probation, dismissal, declaring candidacy for degree, upper division units, withdrawal) •College Policies and Deadlines (adding and dropping classes, incompletes, grading policies) •Rules and Regulations (unit limitations, AP credit, concurrent enrollment, minimum/maximum units, repeating courses, senior residence, readmission) •Petitions and Forms •Quick Question Line
Applies professional concepts to independently provide prescriptive advice and assistance to students on academic and degree progress and major requirements for the department/school/college. Provides information to students on programs with special, clearly articulated eligibility requirements such as honors programs, awards, fellowships, scholarships, and advanced level courses.
Refers students to Student Academic Advisor 3 when students need to discuss moderately complex issues such as multiple degrees, or withdrawal from the University.
Updates and maintains student records including medical withdraws forwarded by UHS, reviews and processes double majors, reviews and processes readmission applications, and generates notifications. manages department-wide scanning process and equipment.
Intake Advisers actively participate as a member of the advising team and participate in office staff development, workshops, programs, and administrative functions; attends meetings.
CAMPUS RESOURCES, and LIAISON:
Serve as campus resource and liaison to a number of academic and administrative units on campus; provide information, clarification, and interpretation of College policies to the staff and faculty; refers students to non-academic resources as appropriate. Communicates and exchanges information with other units on campus and makes referrals to help students with their academic program (e.g., Cal Student Central, Admissions, Registrar, University Health Service, Disabled Students Program, Colleges/Schools, Transfer Center, academic departments, New Student Services, Financial Aid, Summer Sessions, Berkeley International Office, EOP, Graduate Division, etc.). Consult with other student service units regarding students experiencing academic, financial, and personal difficulties. PROFESSIONAL DEVELOPMENT:
Demonstrate commitment to professional growth and development as well as innovation and improvement of counseling and administrative skills. Remain current with trends in higher education and the advising profession locally and nationwide as they apply to today’s college students. Maintain professional growth and development through attendance at weekly office-wide training sessions, seminars, conferences, and cross-campus committees, and through participation on campus-wide committees and in professional organizations.
Attend and give presentations in the office and at conferences, such as the UCB Advising, Counseling, and Mentoring Conference, UC system-wide academic advising conferences, and regional and national NACADA conferences.•Basic knowledge of academic advising techniques. •Knowledge of academic departments, courses and majors. •Knowledge of department/school/college policies, procedures, and requirements as related to academic advising. •Strong knowledge of MS Office and File Maker. Ability to learn new technologies quickly. •Ability to make sound judgments and convey clearly office policies and procedures. •Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems. •Strong written and verbal communication skills, including active listening. •Ability to multi-task, meet deadlines, and pay attention to details.
Education/Training: •Bachelor's degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.