Towson University is currently accepting applications for a Blackboard Administrator. This position will support all functional aspects of the Blackboard environment and its integrations. Provide support to its users via workshops, documentation, movie tutorials, service requests, and consultations. Work with educational departments on campus for user buy-in and support. Work with individual faculty to set courses up in Blackboard from a functional standpoint. Enhance the Blackboard environment through the investigation and deployment of new technologies in collaboration with the Manager of Blackboard Administration..
Responsible for Blackboard support Level I & II, via, phone, tickets, and consultations. Service request turn around for the workgroup is within 24 business hours (48 business hours during the beginning of the semester rush).
Coordinate hiring, training, and scheduling of the Blackboard Student Administrators. Assist student administrators with level I & II questions related to Blackboard Support.
Conduct consultation session with faculty to support the creation and implementation of course customization. Assist students with functional Blackboard course site issues.
Conduct consultation session with staff to create community sites for groups, departments, and organization.
Produce documentation and movie tutorials related to all areas of Blackboard to support faculty, staff, students and workshop participants. Maintain and enhance the www.towson.edu/blackboard website with updated support information. Create and conduct Blackboard workshops to support faculty, staff, and students. Market the Blackboard environment on campus to increase user buy-in.
Market and conduct custom departmental trainings related to the Blackboard environment and integrations. Offer open workshops related to features and upgrades of the Blackboard environment when needed.
Bachelor's degree and one year of LMS experience. Ability to manage and troubleshoot software applications. Customer Service skills and the ability to prioritize tasks. Ability to manage time to effectively cover support and meet deadlines on assigned tasks. Business writing skills.
Preferred Skills: Experience with functional administration of an LMS (Towson University’s LMS is Blackboard Learn). Experience with teaching workshops and providing consultative guidance for software or web-based technology. Experience coordinating third party services and applications and with reviewing digital products against section 508 and WCAG Accessibility Standards. Experience with coaching clients to create accessible content.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 190000AN
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).