Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.
Client Regulatory Services (CRS) is an operations organization within Shared Service and Banking Operations (SSBO). The team is responsible for regulatory program adherence at onboarding of new and existing clients, refresh-related requirements, and ongoing client and delivery instructions screening for Negative Media, Politically Exposed Pearson's (PEPs) and Sanctions. The Client Regulatory Services organization covers these activities for the Institutional Securities Group, Investment Banking, and Morgan Stanley Investment Management businesses globally.
This critical role in the Client Regulatory Services team is focused on defining and delivering a multi-year strategy for the Client Regulatory Services group and leading the team responsible for client regulatory adherence for new and existing client onboarding events. The position reports to the Global Head of Client Regulatory Services (MD), and is based in New York preferably.
STRATEGY - Develop the strategic direction for Client Regulatory Services with a focus on an enhanced client experience, use of innovative tools and technology, and a clearly articulated workforce strategy - Articulate the front to back client experience challenging the operating model, driving process improvements and prioritizing work effort and budget - Drive workforce strategy to right size, right locations, and clear roles and responsibilities - Define process for new regulation launch from project to BAU, including roles and responsibilities between key groups - Partner with Risk, Controls & Quality, Reg Refresh and New Client/ New Business to make sure the strategy is grounded in reality - Participate in industry working groups, representing Morgan Stanley and bringing best practices to bear within Morgan Stanley - Own key vendor data provider relationships with a lens on optimization in support of the Global Client Regulatory Services strategic vision - Evaluate and redefine the Branch Operations model as appropriate
OPERATIONS - Manage a team of 80+ onboarding professionals across seven global locations Serve as the primary point of escalation for the Front Office, Risk, Compliance, Global Financial Crimes, and Audit - Own and maintain procedures, process controls, quality, resiliency, continuity, RCSA activities for the team - Lead audit and regulatory exam preparation and responses for internal and external regulatory audits in partnership with Shared Services and Banking Operations Risk and Client Regulatory Services Controls & Quality - Represent Client Regulatory Services in meetings with Regulators and external auditors as required - Fulfill supervisory requirements for the Morgan Stanley US Broker Dealer and US Banking entities - Implement governance to review onboarding performance relative to business expectations, to address issues and to prioritize support for future regulatory programs - Establish an improved operating model for New Client Onboarding team - Facilitate continuous process improvement and innovation to drive simplification and reduce onboarding cycle time across all supported regulations - Work with Change the Bank and Technology teams and explore strategic development in support of infrastructure to enhance efficiency of operational flow
- 10+ years management experience in consulting for or directly with financial institutions in operations, change management, and/or technology - 5+ years managing remote processing teams in a financial institution - Understanding of the financial services regulatory environment, including but not limited to KYC, MIFID, EMIR, Dodd Frank and other regulations that impact traded markets and investment banking businesses - Understanding of client onboarding, KYC or Financial Crimes Compliance in a global financial institution - Understanding of capital markets products and services - Demonstrated success in delivering process improvement and innovation in an onboarding or regulatory compliance context - Experience managing internal and external audit relationships and responding to regulatory RFIs. - FINRA Series 7 or 99 desired - Excellent verbal and written communication skills - Organizational and project management skills - Strong risk awareness and orientation - Proven ability to interact with multiple internal and external functions including clients, legal, compliance, sales, and other functional operations teams - Comfortable dealing with senior individuals and management across these functions - Ability to step back from the detail and question processes and controls - Approaches all situations with positive outlook, energy and enthusiasm. Is a self-starter who takes individual ownership for work quality and improvement - Shows initiative and creativity, taking a long-term approach to improvement and resolution of issue - Is self-confident, demonstrates integrity, business-appropriate behavior and leads by example
Internal Number: 5856054
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