The opportunity: Account Support Associates (ASAs) play a key role in the smooth running of the audits of large and complex global clients. They interface regularly with EY engagement team members and external client personnel at all levels of seniority and in a number of locations. An ASA is a trusted member of the team and expected to make independent decisions, exercise sound judgement and discretion, and review or coordinate the work of others. Attention to detail, ownership of the entire process, coordination with geographically dispersed stakeholders and a driving personality is crucial to success in this role.
Your key responsibilities:
You'll spend most of your time dedicated to engagement administration and non-technical project coordination related activities. You will provide day to day support to client teams, their activities and service delivery of audit engagement, including both finance analysis & general administration. Furthermore, the teams will look to you to provide support in ensuring that matters such as the budget, invoicing and supporting analysis for fee negotiations are prepared accurately, and on a timely basis.
Skills and attributes for success
Demonstrating strong project management skills, assisting with budget setting analysis, challenging work in progress, summarising costs against budget and highlight overruns to the account team members
Preparing supporting analysis for fee billings and assist with monitoring of credit collection
Acting as a key point of contact for clients, dealing with non-technical account coordination queries and proactively building relationships throughout the period of the audit
Work closely with the GDS (Global Delivery Service) in delegating routine admin tasks - supervise and monitor the work of the GDS function maintaining overall responsibility for task completion
Preparing and distributing material for meetings, facilitating discussion, distributing minutes and following up on actions
Communicating relevant client information to account teams and ensuring client care surveys are distributed as appropriate and the actions required are properly communicated to the account teams
Building relationships with clients, proactively maintaining contact throughout the period of the audit
To qualify for the role you must have:
Proven experience of project coordination. Planning, managing and prioritising work and complete projects on an accurate and timely basis
High level of competency in using Word, Excel and PowerPoint to produce reports and presentations for internal and external teams
Relevant experience within Financial Services industry, ideally in Insurance
Proven experience of pro-actively managing upwards to ensure that project deliverables meet the agreed timetable
Strong customer service focus and ability to anticipate team / client requirements
Strong numerical, analytical and attention to detail skills
Proven experience of delivering owning and delivering projects on own initiative
Ideally, you'll also have:
Experience of tracking actual costs against budget on a project and an understanding of financial measures
Experience of reporting directly to senior stakeholders on a project
Be educated to 'A' Levels standard and/or further education qualification e.g. HND/degree qualified - preferred although not essential
What we look for: You will be an energetic and hands on self-starter who is passionate about the opportunity to work for a large global business. You will need willingness to learn new systems and processes but be able to challenge and improve processes where appropriate. We need you to be adaptable and able to interact effectively with all levels from Senior Partners to First Year trainees, as well as senior stakeholders at our clients.
What working at EY offers: We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY: As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.
Make your mark.
Internal Number: 5855193
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