Department:Printing Services Appointment Type and Duration:Regular, Ongoing Salary:$50,000-$60,000 annually Compensation Band:OS-OA05-Fiscal Year 2018-2019 FTE:1.0
Application Review Begins May 20th, 2019
Special Instructions to Applicants To be considered for this position, applicants must submit a complete application. Complete applications must include the online application, a resume, and a cover letter that clearly addresses how the candidate meets the minimum and preferred qualification for this position.
Department Summary Printing Services provides and procures digital and offset printing and bindery services for the university community, and also manages Campus Copy in the EMU and the university-wide fleet copier and printer programs. We aim to provide high-quality products quickly, efficiently and cost-effectively.
Printing Services is an auxiliary unit within the Campus Services group in the Finance and Administration portfolio. Printing Services covers its own expenses and operations through sales and services. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.
Position Summary As part of the Printing Services management team, this position is responsible for managing the customer service and operational aspects of the department. The Printing Services Assistant Manager will provide professional department representation and provide customer service to the campus community. This position is responsible for managing and supervising 4 full time employees, including all aspects of training, mentoring, and progressive discipline. The Assistant Manager is responsible for ensuring operational department tasks are completed accurately and efficiently. The incumbent is expected to perform any functions of their direct reports as necessary. The Assistant Manager will proactively cultivate customer relationships and communicate the department capabilities to the campus community through marketing and frequent customer outreach. The Assistant Manager may be called upon to act on behalf of the Printing Services Manager in their absence and/or as delegated.
Interactions/contacts occur daily with the campus community in the course of performing work and responding to emergencies.
This position works as part of a team while frequently performing tasks independently. Incumbent will work closely with the Printing Services Manager to develop program goals and make recommendations to maintain and improve department efficiency. They may also include setting priorities, assessing customer needs and responding to those needs
The Printing Services Assistant Manager will supervise 4 full-time employees.
Work is reviewed regularly by the Printing Services Manager to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.
DRIVING REQUIRMENT: It is an essential requirement of this position to qualify for and maintain UO driver's certification eligibility, which includes maintaining an Oregon driver’s license throughout employment in this position.
Minimum Requirements • 5+ years customer service experience • 2+ years of progressively responsible supervisory experience in a customer service setting.
Professional Competencies • Perform duties in a way that advances and supports the mission of the department and university. • Work effectively in a diverse team environment and create effective relationships for problem solving and positive interactions. • Take initiative, looking for what needs to be done and doing it. • Pay close attention to detail. • Maintain a safe and safety-conscious workplace. • Maintain a respectful workplace and model a positive and proactive attitude. • Model the highest ethical standards. • Provide superior customer service. • Demonstrated experience in office operations including accounting, data entry, reporting, purchasing, and database applications. • Ability to take feedback and improve business processes based on client needs.
Preferred Qualifications • Bachelor’s degree • 2 years of supervisory experience in a unionized setting • Experience in operational management • Experience in a university or college setting • Experience in printing operations. • Experience with software applications used for customer service and/or order fulfillment (such as helpdesk software, online sales ordering system, client relationship management (CRM) program, or a management information system (MIS).
All offers of employment are contingent upon successful completion of a background inquiry.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at firstname.lastname@example.org or 541-346-5112.
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