Reporting to the Data Manager, Information Services, the Development Assistant is a member of the Information Services group responsible for assisting in the support of the integrity of the Athena platform, the system of records containing all Alumni and Donor profiles. The Development Assistant accurately inputs all required information and data collected into Athena.
Responsibilities include, but are not limited to the following: - Identifies related trends and patterns on bio-related audits, data duplicates and other errors and escalates to the Data Manager of Information Services; provides ongoing appropriate interdepartmental communication and suggestions to Data Manager and other team members; - Compares data and information and makes accurate interpretations about the types of necessary information to be added to Athena for Data Manager's review; based on the information gathered, avails web services to verify and enhance data received; - Provides comprehensive assistance to the team as needed and when appropriate; - Ensures the smooth transfer of all relevant data; assists in database integrity activities for the greater development and alumni relations community, to the end of understanding the specific business needs being addressed; - Identifies, articulates and highlights opportunities for increased efficiencies through more effective utilization of local database tools; develops and maintains collaborative, collegial relationships with staff throughout the Office of Alumni and Development and the University community; - Supports the activity generated by data entered into the research profiles for Athena; - Handles customer contact in a manner that supports the objectives and performance goals of Information Services and the Office of Alumni and Development; answers inquiries promptly and in a pleasant manner; determines resolution, or routes to appropriate business unit; provides effective and quick resolution, tracking and provides update to the customer; - Monitors Salesforce ticketing system, responding to submitted tickets, or assigning the ticket to the appropriate person; ownership of escalated inquiries and provides timely updates to customers; assists members of the Information Services team by effectively providing feedback from customers; - Performs other related duties as assigned.
High School Diploma or its equivalent required. Minimum of 3 years' database management experience in a complex fund-raising environment required. Familiarity with Microsoft Office required.The availability to work some overtime is required.
Some college preferred. Prior knowledge of Oracle, PL/SQL preferred; Salesforce knowledge preferred, experience with a large clientbase in a decentralized service environment strongly preferred.
Demonstrated excellence in a variety of competencies including: project management, teamwork, analytical thinking and client/customer awareness. Excellent analytical, organizational, interpersonal, oral and written communication skills, including a high level of attention to detail. Must be able to problem-solve and troubleshoot, in addition to the ability to work independently in a dynamic team environment. Demonstrated ability to effectively partner with a diverse group of administrators. Must be able to discreetly negotiate issues, resolve problems and have strong influencing skills.
The successful candidate possesses an ability to work well with all levels of management, both internally and externally, be flexible in nature, and have a sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization. Must have a passion for excellent customer service and commitment to exceptional quality.
Must be detail oriented, use excellent independent judgment and initiative; exhibit proactive customer service attitude when interacting with vendors, office staff, and university colleagues from other departments. The incumbent must have the ability to relate well to all levels of University personnel; project willingness to perform related duties as required. Excellent written and verbal communication skills are essential. Must be dependable, customer focused, and results oriented with the ability to work both independently and collaboratively as a team member. Must have the ability to work well under pressure; have a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 492535
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.