Assist in the planning and direction of International Student and Scholar Services (ISSS) consistent with the Office of Global Education (OGE) and Kent State University's internationalization priorities. Reports to Executive Director or designated supervisor.
EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS:
Duties/essential functions may include, but not be limited to, the following:
Assist the Executive Director in managing assigned functional areas of the department, including the implementation and administration of policies and procedures, and management of department staff.
Assist the Executive Director with strategic planning and Office of Global Education (OGE) strategic initiatives; assist in the development and management of the International Student & Scholar Services (ISSS) financial budget.
Assist the Executive Director in planning, organizing, recommending, and evaluating ISSS programs and services; assist the Executive Director in preparing various reports, proposals and other written documents to assist in formative evaluation and assessment of programs; prepare and maintain mandatory program documentation and records.
Coordinate advising and counseling services for international students, scholars, and dependents; may include but not be limited to visa issues, intercultural, financial, academic, and personnel issues/concerns.
Provide direct supervision and training to unclassified and/or classified employees; supervise student employees, interns and temporary staff. Provide training for staff members; distribute projects and assignments to meet departmental goals and objectives.
Collaborate with Kent State academic units and departments to identify and assess services for international students and scholars.
Communicate and collaborate regularly with campus partners including, but not limited to: the Office of the Registrar, the Bursar's Office, Health Services, and others to ensure that the administrative aspects of the international student and scholar experience function efficiently and effectively.
Assist the Executive Director in developing and implementing yield and retention activities for international students.
Oversee international student and scholar orientation events, field trips and other OGE sponsored activities. Assist the Executive Director in developing and implementing risk management policies and procedures related to field trips and other OGE sponsored activities. Serve as the KSU ISSS emergency contact when the Executive Director is unavailable or as assigned.
Assist the Executive Director in identifying and analyzing trends in ISSS such as student and scholar visa issues, orientation and retention programming, and yield programming related to articulated or anticipated needs of the university, students, faculty, and staff.
Develop and maintain in-depth knowledge of ISSS topics and stay current in the field; maintain a professional presence and participate as needed in ISSS related meetings and conferences.
May manage the ISSS office functions in the absence of or as assigned by the Executive Director; and represent the Executive Director at professional meetings and in university committees as assigned.
Serve as Principal Designated School Official (PDSO) and/or Responsible Officer (RO). Oversee compliance with KSU’s Student and Exchange Visitor Information System (SEVIS), provide accurate information as requested by the U.S. Department of Homeland Security (DHS), and the U.S. Department of State (DOS) in accordance with federal regulations, Federal Educational Right to Privacy Act (FERPA), and campus policies.
Serve on department, division, and university committees as assigned.
Perform related duties as assigned.
Master's degree in a related field. Four years of related experience working in ISSS including serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO). Must possess knowledge of regulations and best practices pertaining to ISSS particularly related to visa regulations, and yield, orientation, and retention programming. Must be able to work nontraditional hours, including evenings and weekends. Must be U.S. citizen or Permanent Resident.
Formal training by Association of International Educators (NAFSA) or comparable training.
Prior experience serving as Principal Designated School Official (PDSO) and Responsible Officer (RO).
Foreign study abroad or comparable international experience.
Fluency in a foreign language.
College/university administrative policies/procedures/infrastructure; academic affairs, including the roles of colleges, schools, departments, etc.; standard curriculum policies; international education systems *
Working knowledge of desktop software (i.e. Microsoft Office Suite) and web-based systems *
Best practices pertaining to international student and scholar advising, international student and scholar visa regulations, yield, orientation and retention activities
Risk management related to department sponsored field trips, excursions, and events *
Orientation and event program development *
Written, verbal and interpersonal communication across a variety of cultures *
Student advising and counseling *
Organizing information and projects; adhering to deadlines *
Work independently and effectively in collaborative groups *
Project management *
Work collaboratively with university departments and academic units; work with constituents from diverse cultural backgrounds; manage volunteers; work with student and community organizations *
Provide leadership and direction *
Organize and prioritize work with a high degree of initiative and independence *
Analyze and perform in-depth research on complex issues pertaining to international students and scholars *
Teach and facilitate, with proven creativity and problem solving abilities *
Possess considerable attention to detail and a high level of quality control *
Maintain a high customer focus with contacts *
Assimilate and maintain confidential data *
Travel domestically and abroad
Work nontraditional hours, including evenings and weekends
Multi-task while managing multiple projects and assignments to meet deadlines within budget *
Relate to international visitors according to their culture *
Work independently with minimal supervision
Asterisk (*) indicates knowledge, skills, abilities which require assessments.
Working Conditions/Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent must be able to travel domestically and internationally. Incumbent will be required to travel from building to building and off campus as needed.
Kent State University is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community including those that experience discrimination or under representation. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of Ohio, the nation, and our world.
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
Internal Number: 992326
About Kent State University Office of Global Education
Kent State University is one of 76 public higher-research universities, as categorized by the Carnegie Foundation for the Advancement of Teaching, and is ranked in the top-tier list of Best National Universities by U.S. News & World Report. In a class by itself, Kent State is the only public university in Northeast Ohio ranked in the top tier. With eight campuses spanning Northeast Ohio, a College of Podiatric Medicine, a Regional Academic Center, and academic sites in major world capitals such as New York City, Geneva and Florence, Kent State is one of Ohio’s leading public universities and a major educational, economic and cultural resource far beyond the Northeast Ohio region it has served since 1910.