Summary of Duties: Develops and implements work management center procedures for work intake, assignment and communication. Coordinates and supervises 24-7 Dispatch and Work Management Center Personnel in the day to day operation of receiving and appropriately processing all incoming work requests for the department. Processing includes evaluating and assigning to shops/supervisors, directing to Accounting for financial updates, tracking and managing status, and closing out work requests received. Ensures prompt and professional communication with external clients, shops staff, and management representatives using radio systems, phone, and digital/systems. Coordinates and manages customer service by tracking important metrics identified by shops and providing reports on-time reports, processing customer surveys, researching and resolving customer issues. Supervises asset management program personnel, and personnel who are responsible for day to day management of maintenance service contracts. Responsible for development, allocation, and compliance with Work Management Center Budget.
Required Qualifications: A Bachelors degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.