Working under general direction, manages all facets (e.g. scope, resources, schedule, procurement, quality & risk) for individual operational projects including planning, design, training and field adoption. Identifies gaps and process inconsistencies within domestic offices/lines of business and works to correct. Provides appropriate levels of detail, and summarizes & solves complex issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides strategic direction and resource management in leading and executing operational projects and corporate initiative roll-outs. Supports business leaders in creating policies and executing corporate initiatives.
Coordinates field personnel and shared services groups in facilitating successful project implementations. Direct accountability, with other project leads, for project delivery.
Works with Subject Matter Experts to create best practices company-wide. Ensures systems and processes are in compliance with line of business practices and applicable external regulations.
Develops training program(s) for the field team; to include creation of training strategy and corresponding deliverables and implements plan.
Provides direction to Regional Functional Manager group(s). Monthly facilitation of a team call including agenda creation, speaker participation and project updates. Implements communication plan to keep stakeholders informed.
Provides consultation as a Subject Matter Expert when invited by shared services groups who need an Operations perspective to discussions and projects.
Facilitates regular team meetings to review active and pending projects pipeline. Collaborates with core team to develop solutions and lead projects through implementation and completion. Tracks progress of each project against goals, objectives, approved budgets, approved timelines, etc. Reports status and variances. Creates action plans to meet objectives, budget and schedule.
Performs other duties as assigned.
May provide formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
Manages 3rd party project delivery resources/team. Responsible for identifying training needs, tracking performance, coaching, and motivating team members.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four year college or university plus a minimum five years of related experience and/or training.
Previous experience in an operational leadership role preferred.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Proficient in Microsoft Office Suite Products such as Word, Excel, Outlook, etc. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required. SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 19017127
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.