Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
Background Check Statement:
Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.
Eligibility for Employment:
Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed.
Three years of post-masters, progressive experience in housing, student affairs, or related work.
Essential Duties and Responsibilities:
Direct supervision of two full-time staff members, multiple student employees, and all summer conferences staff.
Supervise the Technology Support Coordinator for the department.
Supervise the University Housing Main Office Front Desk Supervisor and 4-5 undergraduate student Desk Assistants.
Supervise the Marketing and Communications student intern and Administration and Assignments student workers.
Supervise 4 Graduate Assistants and 45 student Conference Assistants during the summer months, mid-May through early August.
Conduct bi-monthly one-on-one meetings with full-time and graduate assistant staff.
Provide on-going staff training and development..
Complete formal evaluations through PeopleAdmin or appropriate resources.
Work to create an environment of mutual support and encouragement of teamwork.
Assist with the recruiting, selecting, and training of all student staff members.
Oversee Admissions recruitment events for department including open house, admitted student days, and orientation.
Guide the direction and support for all marketing functions within the department.
Manage all marketing and communications for University Housing including print media, digital media and social media.
Communicate daily with students through email and social media.
Provide oversight to ensure University Housing is compliant with copyright guidelines.
Create University Housing brochures and materials to provide to students, parents, and other departments.
Coordinate weekly newsletter sent to 5,800 on-campus students.
Work with departments in Student and Academic Affairs to digitally advertise events and initiatives to on-campus students.
Summer Conferences and Camps
Administer housing for all conferences and camps for the department, serving and housing 8,000 guests per summer.
Coordinate with housekeeping, maintenance, Office of Conference and Camp Services, Residence Life live-in staff, Orientation and other constituents for each conference or camp.
Prepare halls, keys, check-in materials, and rosters for each conference or camp.
Manage all billing for housing, damages, and other requested services totally ~$700,000 per summer.
Create comprehensive summer conferences and camps schedule that includes summer housekeeping and maintenance projects to share with all University Housing staff.
Supervise and train four graduate and 40 undergraduate student staff.
Schedule, train, and evaluate all summer staff on a variety of topics including, but not limited to, crisis management, customer service, summer policies and procedures, and university resources.
Work collaboratively with Facilities, Administration, and Residence Life to prepare halls for move-in of 5,800 students.
Oversee and maintain documentation for all housing related billable items.
Work with a variety of departments in Student and Academic Affairs to ensure summer guests needs are met.
Guide staff through resolving issues and providing excellent customer service to all guests and camp managers.
Guide summer conferences through annual cycle; October-January schedule development, February-March staff recruitment and selection, April-May staff training, May-August conferences and camps on-campus, August close-out camps and prepare for opening, and September-October reconcile summer billing.
Serve as the auditor for department with regards to all student account changes during academic year and summer school.
Compare documentation and charges billed from the housing management software with Banner weekly.
Ensure all charges for damages, lost keys, room reassignments, and other items are billed appropriately.
Work closely with Banner system, Student Accounts, University Treasurer, and parents/guardians/students to resolve any billing issues .
Analyze, synthesize, and evaluate data gathered through surveys, focus groups, and other interactions to inform decision making in relation to summer conference, technology, housing contract, and administrative processes and procedures .
Chair and serve on departmental committees annually.
Guide the direction and support for the technology functions within department and residence halls; such as our housing assignments software, BANNER, AppSync, CS Gold, Google applications, and security technology for the department.
Recommend changes and upgrades to technology equipment and software.
Conduct contests and opportunities to provide feedback regarding University Housing residence halls and services.
Work with University Housing student leaders to select promotional materials.
Advertise and provide oversight to the selection of University Housing Scholarship recipients.
Discuss, implement, and evaluate policy-making decisions affecting University Housing.
Assist in achieving department goals, as part of the department's large group leadership team.
Meet weekly with Associate Director of University Housing for Student and Administrative Services.
Develop and maintain collaborative relationships with other functional areas of housing (Residence Life and Facilities) and areas/departments the position works with (Orientation, Summer Camps & Conferences, University Communication, etc.).
Perform administrative tasks as delegated by the Associate Director and maintain essential office records.
Develop housing Memorandum of Understandings with Orientation, Conference and Camp Services, and other offices.
Serve on task forces and search committees as requested or approved by supervisor.
Serve on University level committees for software implementation and ongoing use including: OrgSync, Banner, StarRez, University Communications, Iris Front Desk, Time Clock Plus, When-toWork, etc.
Oversight of security cameras including hardware, software and viewing permissions for 20 residence halls.
Work with marketing, communication and summer occupancy specifically for the P3 projects (2,000 beds) which require summer occupancy outside of summer school (summer conferences).
Provide leadership during crises in the residence halls and in the greater campus community, May through August.
Serve as the primary contact for all emergencies related to facilities, staffing, guest misconduct, mental health, and other crisis situations in the halls.
Work collaboratively with University Police, General Counsel, and Conference and Camp Services to resolve crisis and safety related situations in the halls during summer months with minors and adults.
Train all summer staff on the Summer Crisis Management Manual policy and procedures.
Coordinate three layers of 24/7 on-call rotations for summer: Conference Assistant, Head Conference Assistant, and Conference Coordinator.
Read and respond to on-call logs submitted every night in each of the 20 buildings being used.
Work closely with University Police and Environmental Health, Safety, and Emergency Management to follow all institutional and departmental guidelines.
Educate guests on the Housing and Appalachian State crisis protocols and policies.
Challenge colleagues and supervisees to recognize their biases and grow in their understanding of themselves and their role in social justice advocacy.
Identify discriminatory policies and develop solutions through collaboration with campus partners.
Develop and utilize skills to work with diverse student populations.
Maintain sensitivity to different perspectives and identities.
Appropriately address all bias related comments and/or behaviors.
Learn inclusive ways to advocate for the needs of all students.
Facilitate the creation of a space that promotes education of students and colleagues around topics of social justice.
Actively engage in reflection of personal identity and how it influences work with students and colleagues, which includes professional development opportunities.
Hold self, students and staff members accountable to departmental expectations of creating an inclusive environment in the residence halls.
Foster the recruitment and selection of staff with diverse backgrounds and skills sets.
Attend on-going trainings, workshops, and conferences to meet diverse student needs.
Work with ADA accommodations and gender considerations.
Teaching, Presentations, & Development
Teach one university course per year, as needed.
Presenting in front of groups – this includes admitted student days, admissions team, orientation sessions, transfer sessions, residence life training, scholar days, and parent & student panels.
Coordinate presentations for fall and spring Desk Assistant trainings and summer Conference Coordinator and Assistant trainings.
Facilitate periodic professional development and training sessions for University Housing staff as needed.
Present various housing information throughout the year to incoming and current students, along with parents, staff, and faculty.
Understand best practices in housing and student affairs.
Involvement in conferences at the national level, continue to grow and change summer conference experiences, marketing & communication, and technology to meet constituent needs.
Appalachian State University, located in Boone, North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as engaged global citizens who understand their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. Appalachian enrolls about 18,000 students, has a low faculty-to-student ratio and offers more than 150 undergraduate and graduate majors. It is one of 16 universities in the University of North Carolina system.