Manager, User Experience and User Interface, Digital and Channels - Commercial Banking
May 8, 2019
Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Manager, User Experience and User Interface, Digital and Channels.
Oversee quality of design solutions as they related to User Experience, User Interface, and Interaction Design.
Elevate and strengthen User Experience and User Interface Design as a practice.
Prioritize and Coordinate design deliverables by developing a solid understanding of business needs and customer needs.
Work closely with the design and development teams to oversee the implementation of the design assets and layouts, leveraging existing design patterns and systems.
Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
Facilitate product visions by conceiving, wireframing, sketching, prototyping, and mocking up user experiences, user stories, and journeys for digital products across wide range of devices and interfaces
Defining interaction models, user task flows, and User Interface specifications
Execute all visual design stages from concept to final hand-off to engineering
Identify design problems and devise elegant solutions
Make strategic design and user experience decisions related to core and new functions and features
Manage, monitor and deliver digital channel solutions to customer satisfaction
Ensure all issues relating to group design standards and integrity of the Bank automated channels are satisfied
Monitor the emergence of new design trends and changing consumer behaviors
Contribute to a strong and committed team dedicated to Business growth
Prior experience in User Experience, User Interface, and Digital Design
Strong stakeholder management skills through effective communication, presentation and influencing
Proven problem solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
Good understanding of Commercial Banking business and products, preferably in managing digital initiatives and digital channels
Strong Leadership, management and coaching skills
Solid Experience in driving digital initiatives
Ability to prioritize and work independently under pressure within a team environment
Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5844328
eFinancialCareers is a career site specializing in financial services.