JOB SUMMARY Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provide application support assistance to nationwide clients via phone and email. 2. Troubleshoot hardware devices, Printers (Hardware and software issues. ) 3. Follow established procedures for troubleshooting hardware/software server issues. 4. Work with team members to complete daily work load. 5. Perform up keeping/maintenance procedures on scheduled intervals 6. Coordinate requests for repairs and/or with internal groups/vendors. . 8. Perform other duties necessary to provide general support assistance to National teams in applications supported by the team 9. General Network troubleshooting knowledge
SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE High School diploma, GED, or equivalent work experience. Certifications on information systems or computer technology fields or college or equivalent experience is preferred.
CERTIFICATES and/or LICENSES None
COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.
SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19016355
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.