Summary: Jobs in this family are responsible for developing, testing,maintaining, installing, and/or deploying of applications and relatedinformation technologies. In addition, they are responsible for theestablishment, development, and promotion of standard architectures, as well ashardware and software components. This role provides consultingservices regarding how to integrate information technologies into clinical andbusiness processes and the effective application of industry and organizationaltechnology standards.
Lead Tapestry system enhancements and new feature modifications.
Responsible for Tapestry build, upgrades, quarterly updatesand optimization.
Proactive in identifying future business needs andrequirements.
Mentor and coach other Epic Analysts in problem analysis andresolution efforts.
Coordinate and contribute effectively to the implementationof large scale IT projects.
Communicate with IT and management staff in the evaluationand selection of prospective IT systems that support or are bolt-on to the EpicEnterprise System.
Provides on-call support for Tapestry end users.
Investigate complex system errors and/or failures andcoordinate the resolution of these issues.
Utilize project management skills for leading the planning,testing scripts updates, reviewing of release notes, testing workflow and buildchanges for quarterly updates and system upgrades.
Position requires at least 3 years of direct experience anda high school diploma or equivalent.
A BA/BS degree in IS or Business is strongly preferred.
May have an equivalent combination of education and/orexperience in lieu of education and/or experience stated above.
Excellent critical and analytical thinking and excellentcustomer service skills.
Exhibit excellent written and verbal communication skills.
Advanced troubleshooting and critical thinking skills.
Excellent organizational and project management skills.
Ability to analyze, organize and prioritize work whileworking under pressure and meeting multiple deadlines.
Ability to applied judgment and make informed decisions.
Health plan administration experience.
Experience with documentation, workflow design, and productconfiguration in a managed care organization.
Ability to actively participate and be able to lead in allproject phases including design, build, validation, implementation andoptimization.
Knowledge of technical applications and interfaces typicallyused in managed care environments.
Familiarity with health plan operational workflows.
Strong communication skills and the ability to interact withall levels of the organization.
Previous experience with process improvement implementation.
Licensure, Registration, and/or Certification:
Epic Tapestry Certification required within 6 monthsfrom employment, including 2 test retakes.