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Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.
We are currently seeking a high caliber professional to join our team as a Digital Transformation Manager.
Business Management is the team responsible for the management and oversight of the Commercial Banking business, covering Corporate and Business Banking as well as the respective product areas.
The Business Management team is tasked with delivering on the Commercial Banking strategy in line with the Group strategy objectives and our goal to be the leading international bank locally and regionally.
The Commercial Banking team provides financial services to more than 7000 business clients, with more than 400 staff
Business Managers are responsible and accountable for the management of areas of accountability of the Commercial Banking business, covering products, propositions and regulatory and compliance considerations, working with partners from across the bank.
Grow sustainable revenues from the existing customer portfolio and through acquisition of new quality customers
Effective management of all aspects of business risk, and work to mitigate and effectively manage risks within the business
Monitor the business and areas of accountability regularly and financial metrics
Ensure outcomes that ensure a fair balance between customer and HSBC interests while remaining within the bounds of prudent banking
Proactively grow revenues and support Commercial Banking and Group strategy
Ensure timely and accurate maintenance of customer and business information
Work collaboratively with other Global Businesses, Product and Service Partners to deliver on projects, enhancements and updates to improve outcomes for the business and clients
Develop effective strategies to grow revenues and provide a superior quality service to position HSBC as the market leader in this segment
Keep abreast of external factors influencing international business such as economic, cultural, geographical, procedural and regulatory requirements
Establish an effective working relationship with all partners and stakeholders in order to deliver defective outcomes and enhancements, and ensure sustainable growth
Maintain active contact and oversight of the business areas of accountability, and ensure senior management and key stakeholders are kept updated
Deliver high quality support for the business and service for clients by owning the quality of outcomes and deliverables within area of accountability and striving for excellence in all interactions and always acting according to the highest professional standards
Ensure we adhere to the HSBC Charter and our Conduct Outcomes in all aspects of our business
Ensure early identification of problems or issues and take appropriate action
Be an ambassador for HSBC and Commercial Banking and represent the business professionally in senior forums
Work in partnership with colleagues across the bank and HSBC network to deliver high standards and quality in the operation of the Commercial Banking business
Ensure fairness in all aspects of strategy, product design and delivery, customer literature and correspondence, financial promotions, administration and complaint handling
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
Adhere to HSBC policy, procedures and control requirements applicable to day to day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
Continuously monitor, gather information from relevant sources to assess potential impacts and identify risks, necessary changes and business opportunities
Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance
Previous experience in financial services in management, operations, risk or client coverage
Sound knowledge of core commercial banking products, credit and lending, trade services, treasury, and investment banking products, local regulations and exposure to corporate banking industry
Strong inter personal, business development and managerial skills, as well as excellent teamwork and communication skills.
Clear ability to delicately handle and resolve inter or intra departmental issues relating to Commercial Banking, developed on the job and through attendance on appropriate training programs or attachments.
Knowledge of corporate credit through exposure and experience in a corporate lending environment
Degree level qualification, with experience in banking in Singapore and the Asia Pacific region
Established understanding of local and regional regulations, and keen awareness of financial crime risk management
Strong business development skills and track record in identifying and meeting client and business needs in the commercial banking space
Clear ability to delicately handle internal relationships and client communication
Excellent written and oral communication skills, and strong interpersonal, project management and negotiation skills
Able to work under pressure and meet deadlines
Willing to change and to be proactive to drive change
High integrity and professionalism
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5835971
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