Associate Director, International Student & Scholar Services, Office of Global Education
Assist in the planning and direction of International Student and Scholar Services (ISSS) consistent with the Office of Global Education (OGE) and Kent State University's internationalization priorities. Reports to Executive Director or designated supervisor.
Additional Basic Function – if applicable:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Assist the Executive Director in managing assigned functional areas of the department, including the implementation and administration of policies and procedures, and management of department staff.
Assist the Executive Director with strategic planning and Office of Global Education (OGE) strategic initiatives; assist in the development and management of the International Student & Scholar Services (ISSS) financial budget.
Assist the Executive Director in planning, organizing, recommending, and evaluating ISSS programs and services; assist the Executive Director in preparing various reports, proposals and other written documents to assist in formative evaluation and assessment of programs; prepare and maintain mandatory program documentation and records.
Coordinate advising and counseling services for international students, scholars, and dependents; may include but not be limited to visa issues, intercultural, financial, academic, and personnel issues/concerns.
Provide direct supervision and training to unclassified and/or classified employees; supervise student employees, interns and temporary staff. Provide training for staff members; distribute projects and assignments to meet departmental goals and objectives.
Collaborate with Kent State academic units and departments to identify and assess services for international students and scholars.
Communicate and collaborate regularly with campus partners including, but not limited to: the Office of the Registrar, the Bursar's Office, Health Services, and others to ensure that the administrative aspects of the international student and scholar experience function efficiently and effectively.
Assist the Executive Director in developing and implementing yield and retention activities for international students.
Oversee international student and scholar orientation events, field trips and other OGE sponsored activities. Assist the Executive Director in developing and implementing risk management policies and procedures related to field trips and other OGE sponsored activities. Serve as the KSU ISSS emergency contact when the Executive Director is unavailable or as assigned.
Assist the Executive Director in identifying and analyzing trends in ISSS such as student and scholar visa issues, orientation and retention programming, and yield programming related to articulated or anticipated needs of the university, students, faculty, and staff.
Develop and maintain in-depth knowledge of ISSS topics and stay current in the field; maintain a professional presence and participate as needed in ISSS related meetings and conferences.
May manage the ISSS office functions in the absence of or as assigned by the Executive Director; and represent the Executive Director at professional meetings and in university committees as assigned.
Serve as Principal Designated School Official (PDSO) and/or Responsible Officer (RO). Oversee compliance with KSU’s Student and Exchange Visitor Information System (SEVIS), provide accurate information as requested by the U.S. Department of Homeland Security (DHS), and the U.S. Department of State (DOS) in accordance with federal regulations, Federal Educational Right to Privacy Act (FERPA), and campus policies.
Serve on department, division, and university committees as assigned.
Perform related duties as assigned.
Additional Examples of Duties – if applicable:
Master's degree in a related field. Four years of related experience working in ISSS including serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO). Must possess knowledge of regulations and best practices pertaining to ISSS particularly related to visa regulations, and yield, orientation, and retention programming. Must be able to work nontraditional hours, including evenings and weekends. Must be U.S. citizen or Permanent Resident.
College/university administrative policies/procedures/infrastructure; academic affairs, including the roles of colleges, schools, departments, etc.; standard curriculum policies; international education systems *
Working knowledge of desktop software (i.e. Microsoft Office Suite) and web-based systems *
Best practices pertaining to international student and scholar advising, international student and scholar visa regulations, yield, orientation and retention activities
Risk management related to department sponsored field trips, excursions, and events *
Orientation and event program development *
Written, verbal and interpersonal communication across a variety of cultures *
Student advising and counseling *
Organizing information and projects; adhering to deadlines *
Work independently and effectively in collaborative groups *
Project management *
Work collaboratively with university departments and academic units; work with constituents from diverse cultural backgrounds; manage volunteers; work with student and community organizations *
Provide leadership and direction *
Organize and prioritize work with a high degree of initiative and independence *
Analyze and perform in-depth research on complex issues pertaining to international students and scholars *
Teach and facilitate, with proven creativity and problem solving abilities *
Possess considerable attention to detail and a high level of quality control *
Maintain a high customer focus with contacts *
Assimilate and maintain confidential data *
Travel domestically and abroad
Work nontraditional hours, including evenings and weekends
Multi-task while managing multiple projects and assignments to meet deadlines within budget *
Relate to international visitors according to their culture *
Work independently with minimal supervision
Preferred Qualifications – if applicable:
Formal training by Association of International Educators (NAFSA) or comparable training.
Prior experience serving as Principal Designated School Official (PDSO) and Responsible Officer (RO).
Foreign study abroad or comparable international experience.
Fluency in a foreign language.
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent must be able to travel domestically and internationally. Incumbent will be required to travel from building to building and off campus as needed.
Must pass a security check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
Internal Number: 992326
About Kent State University
Kent State University's eight-campus system, among the largest regional systems in the country, serves both the development of a true living/learning approach at the Kent Campus and the regional needs on seven other campuses throughout Northeast Ohio.The Kent Campus provides the resources and facilities of a large, diverse Ohio university, while the Regional Campuses – Kent State University at Ashtabula, Kent State University at East Liverpool, Kent State University at Geauga, Kent State University at Salem, Kent State University at Stark, Kent State University at Trumbull and Kent State University at Tuscarawas - offer the friendly, casual atmosphere of small liberal arts colleges. Today, Kent State has become an engine for economic, cultural and workforce development locally and internationally as one of the premiere Ohio universities. Kent State is ranked among the nation's 77 public research universities demonstrating high-research activity by the Carnegie Foundation for the Advancement of Teaching. The Liquid Crystal Institute, for example, conducts research that translates into technologies used globally in laptops, calculators and flat screen televisions.