Location: Gardner, MA Category: Administrative Posted On: Fri May 3 2019 Job Description:
General Statement of Duties
The Executive Director, ITS, is a self-motivated, hard-working, results oriented professional with a growth mindset and high sense of accountability who has primary responsibility for the daily operation of the Information Technology Services department and the application of technology solutions across the College. Leading a team of IT professionals, he/she is a practitioner and mentor who ensures that the IT operation and the college's strategic technology planning aligns with the college's strategic direction, goals and objectives. Working collaboratively with College leadership, he/she plans, designs, and directs all operational activities of the Information Technology Services department: administrative, computing, telecommunications, network and technical services, and Help Desk services to optimize information technology policies, procedures, and service delivery relative to IT "best practice" standards, with a vision toward establishing a unified Information Operations division. He/she takes an innovative approach to examining and implementing open source and reduced cost ways of delivering quality IT support and service appropriate to College needs and goals.
EXAMPLES OF RESPONSIBILITIES/DUTIES: Not intended to be an exhaustive list.
Directs and manages overall operations of the Information Technology Services department including but not limited to: policies, procedures, protocols, processes, security measures, and definition of clear deliverables and productivity metrics;
Serves as member of President's Leadership Team and provides guidance, oversight, planning, and project management for all aspects of technological integration with academic and administrative IT platforms;
Manages and develops technology resources to ensure that technology investments support the institutional strategic plan and priorities in order to maximize departmental and institutional productivity, efficiency, and effectiveness in a cost effective manner;
Ensures effective and consistent information processing operations, including the safeguard of information resources through required and appropriate application of cybersecurity measures;
Manages relationships with external consultants and vendors, and ensures maintenance of all licensing/contract agreements; solicits bids for contracts and evaluates outside services as appropriate; serves as liaison with both internal and external constituents of IT;
Stays abreast of software and hardware developments, higher education technology trends, and relevant regulations with goal of incorporating appropriate features to advance the College's goals and objectives or ensuring compliance;
Ensures end users are provided appropriate training and timely support;
Oversees the hiring, supervision, evaluation, and professional growth of all IT staff, and ensures that the department structure aligns with the college's strategic needs and goals;
Establishes/coordinates technology issues closely with the ATG Committee comprised of key academic and administrative end users as well as any related technology;
Represents the College in state or regional initiatives and other collaborative IT alliances;
Other duties as assigned.
Understanding of and commitment to a comprehensive community college mission, including a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students;
An understanding of technology's potential to facilitate teaching and learning and the capacity to thrive in a lean resource environment that still looks to maintain the highest expectations in order to maximize student success;
Bachelor's degree required in Computer Science, Business Administration, Management or other closely related field;
At least three (3) years of information systems management experience;
Experience in higher education environment that includes "hands on" practice, management, staff supervision, and budgetary responsibilities in an Information Technology operation;
Demonstrated knowledge of current practices in management, computer systems, networking and e-learning;
Working knowledge in strategic planning, analysis, database management, financial planning and reporting, interviewing, negotiating, and employee professional development;
Excellent written and verbal communication skills, including the ability to exchange complex IT information and ideas with non-technical end users when providing training and assistance;
Ability to build and maintain positive relationships with faculty and staff;
Ability to recognize, prioritize and advocate for operational needs vis-ï¿½-vis resource allocations to avoid or resolve issues through the effective use of technology in support of the College's institutional priorities;
Ability to implement systems using current system development methodologies;
Familiarity with local and wide area networks, networking, and server technologies;
Relevant and substantial experience managing staff and technology in a complex environment;
Demonstrated ability to establish and maintain effective working relationships with diverse constituencies.
Experience with programming Ellucian Banner and Oracle;
Master's Degree Computer Science;
Experience working collaboratively with faculty;
Experience managing a learning management system, preferably Blackboard;
Experience with BlackBeltHelp
Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Salary: $115,000.00-$125,000.00 Employee Status: Full Time Benefits: Yes Hours per Week: 37.5 Number of Weeks: 52
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Internal Number: 110183
About Mount Wachusett Community College
We are an innovative institution for teaching and learning excellence. Students and faculty are at the center of everything we do. If you are looking for the opportunity to come to work every day and help students achieve their dreams, Mount Wachusett Community College is the place for you. Our faculty, staff, and administration forge the direction of the college together - from governance to defining our mission. We understand that for our institution to remain relevant we must continually examine and refine the ways we serve our students. We strive to create an environment where students, faculty and staff feel comfortable and where new ideas and perspectives are encouraged and rewarded. We respect and honor our differences and make them work toward the advantage of all. The college is committed to attracting the best faculty and staff for our students, regardless of race, color, religious creed, age, physical or mental disability, sex, national origin or ancestry, marital status, sexual orientation, genetic information or veteran status. About the College Mount Wachusett Community College is an accredited, public two-year institution serving 29 cities and towns in North Central ...Massachusetts. The picturesque269-acre main campus is located in Gardner, Massachusetts; satellite sites are located in Leominster, Fitchburg, and Devens. The college offers over 45 associate degree and certificate programs, as well as adult basic education and high school equivalency programs, education and training for business and industry, and noncredit professional and personal enrichment programs. MWCC is on the forefront of state and national civic engagement and service learning initiatives and is nationally recognized as a veteran- friendly school. MWCC is in the process of constructing a $42 million science and technology building to support growing STEM programs. The college community enjoys many resources including the East Wing Art Gallery; the 555-seat Theatre at the Mount which hosts a variety of productions annually; the Fitness and Wellness Center, which offers a wide assortment of fitness classes, exercise equipment and an Olympic-size swimming pool; a complete library with access to thousands of on-line publications and data bases, as well as electronic classrooms. In addition, through its membership in the CWMARS regional library system, access is available to all other public and academic libraries in the region. Our Green Commitment In addition, if sustainability is important to you, Mount Wachusett Community College offers the chance to work at one of the greenest colleges in the nation. We are the largest greenhouse gas reducer of any Massachusetts state college, university, or agency, as recognized by the 2011 Leading By Example Award from the Commonwealth of Massachusetts. We have also been nationally recognized with a Climate Leadership Award from Second Nature, the supporting organization of the American College and University Presidents' Climate Commitment, and several other organizations. Our Gardner campus features two 1.65 MW Vestas V82 wind turbines that are propelling us to near-carbon neutrality for campus operations. With the college's biomass and solar technologies incorporated into the mix, coupled with significant efficiency improvements, MWCC generates nearly all of its energy on-site to operate as a near-zero net energy campus. About our benefitsOur full-time faculty and staff enjoy a liberal benefits package, including generous retirement plans, eleven health insurance options, dental care, life insurance and long-term disability insurance. In addition, we offer a tuition remission program which provides education benefits at Massachusetts state colleges, community colleges, and University of Massachusetts Colleges for full-time employees, their spouses and dependent children. Education and lifelong learning are valued here. Additionally, sabbatical opportunities and other professional development opportunities are possible. About the regionMount Wachusett Community College is located a few hours from the stunning beaches of the Cape Cod National Seashore, an hour's drive from the cultural attractions and big city lights of Boston, and forty-minutes from the county seat of Worcester, with museums, a thriving restaurant scene, and excellent amenities. A wide variety of state and national parks, including the Appalachian Trail, the White Mountains, the Berkshires and the Green Mountains are all a day-trip away. The best that New England has to offer is here: quaint villages, bustling cities, and beautiful vistas. The Boston Museum of Fine Arts, the Worcester Art Museum and the Fitchburg Art Museum offer incredible collections. There are opportunities for great shopping in area cities, towns, and nearby outlet malls. North Central Massachusetts is home to excellent public, charter and private schools as well as an affordable lifestyle. Hiking, biking, and walking trails are spread throughout the region as well, for those seeking to maintain an active outdoor lifestyle. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.