Unit Overview: The College of Food, Agricultural and Natural Resource Sciences (CFANS) is located on the St. Paul campus of the University of Minnesota. It includes 13 academic departments (two jointly held), 10 research and outreach centers throughout Minnesota, the Bell Museum and the Minnesota Landscape Arboretum. CFANS has 243 faculty and 972 staff. CFANS offers 13 undergraduate majors. The Student Services Office (SSO) recruits new students and helps ensure the successful education and graduation of approximately 2000 undergraduate students. SSO staff (over 20) provide undergraduate recruitment, admission, orientation, scholarship management, academic advising, and other specialized services with the goal of facilitating academic success, retention, and graduation. The unit collaborates with the university’s Office of Undergraduate Education, Office of Admissions, Office for Community Standards, Orientation and Transition Experiences, Academic Support Resources, Office of Undergraduate Research, and Student Affairs and more.
Position Overview: The Director of Student Services (SSO) has primary leadership responsibilities for planning, implementing, and coordinating the student service programs of the College with the core collegiate mission of educating and graduating students. The Director is responsible for the unit’s mission, vision, and goals; staffing, budget, processes, and services; programming and initiatives that shape and support the undergraduate student experience.
The Director reports to the Associate Dean for Academic Programs and Faculty Affairs and is an important member of the college’s senior leadership team, working closely and collaboratively with other senior administrators and staff. The Director of Student Services has overall responsibility for providing leadership, management, and supervision for student services programs, student services personnel, recruiting and retention, enrollment, advising and working to respond to undergraduate student needs with a clear focus on successful student outcomes. The Director contributes to the College’s success by providing input into the development of the College’s strategic and operational plans, and by ensuring the College achieves its goals.
Characteristics of the Director: The Director will be an experienced leader with a focused commitment to student success. The candidate is a creative leader who will inspire students and staff. The candidate is highly ethical, credible, and is respectful of diverse views and opinions. The candidate is flexible and interculturally competent and is a person whose leadership style is approachable and accessible. The candidate is a strategic thinker who looks for innovative solutions to meet collegiate goals and metrics. The candidate is adept at problem solving and is a critical thinker with outstanding interpersonal, written and oral communication skills. The candidate is able to delegate responsibility and authority while maintaining accountability.
Opportunities and Expectations: The new Director of Student Services will be asked to execute the following critical strategies during the first 12 to 18 months of their position. 1. Create and implement a strategic and tactical vision toward in service to the college’s student retention and graduation goals. 2. Collaborate with collegiate leadership, the university’s Office of Admissions and the Office of Undergraduate Education to create and implement a strategic and tactical vision in service to the college’s recruitment, enrollment and admissions goals. 3. Build strong relationships within the college and externally in order to enhance the student experience and facilitate student success.
Leadership Responsibilities: ? Administrative and programmatic leadership for the college’s undergraduate Student Services Office. ? Oversees all administrative and operational activities in the college related to undergraduate student services and curriculum management. ? Ensures the college’s undergraduate student services are directed toward meeting university and college goals for student retention and graduation. ? Provides leadership to a unit of over 20 staff. ? Develops and manages a $1 million budget that is aligned with collegiate goals. ? Works in an entrepreneurial and creative way, using available resources to their maximum impact. ? Develops and implements strategies effective in generating funds to support the college mission. ? Serves as a member of college senior leadership team to collaborate and integrate cross-unit functioning, and implement relevant portions of the collegiate roadmap. ? Provides guidance to and works closely with the Associate Director of Academic Advising who coordinates advising services and manages a 10-person advising unit.
Strategic Responsibilities: ? Leads the development, implementation and assessment of short-term and long-term strategies and goals. ? Works closely with college and faculty leadership on matters of student affairs, curricular affairs, and scholastic affairs. ? Works closely with faculty and departmental leadership on the undergraduate curriculum. ? In collaboration with the central Office of Admissions, oversees and implements programs related to the recruitment and admission of students. ? Works closely with college and central admissions leadership on enrollment strategy and implementation to recruit and enroll a well-matched and diverse undergraduate body.
Programmatic Responsibilities: ? Provides direction and guidance on the coordination of the President’s Emerging Scholars and Land Grant Legacy programs in collaboration with collegiate and central leadership. ? Coordinates undergraduate research opportunities (including the Undergraduate Research Opportunities Program, North Star MnDRIVE summer research program and the CFANS Research Apprenticeship Program). ? Partners with Career and Internship Services to ensure students are provided developmental opportunities such as internships and career planning ? Partners with the collegiate Office for Diversity and Inclusion and central Office for Equity and Diversity to build an inclusive climate for students and to build the intercultural competence of staff. ? Partners with the collegiate Office of International Programs and central Learning Abroad Center to ensure students have the opportunity to study abroad. ? Serves on the International Programs scholarship committee. ? Advises the CFANS Undergraduate Student Board, mentors student leaders and incorporates student perspectives into the work of SSO. ? Ensures honors students unique needs are met by partnering with central University Honors Program. ? Ensures international students’ needs are met and they are integrated into college life, providing leadership for the collegiate International Students Initiative with central International Student and Scholar Services. ? Partners with the collegiate Alumni and Constituent Relations unit on strategic programming collaborations between alumni mentors and students. ? Manages and serves as ex-officio member of the college’s Undergraduate Policy and Review Committee, helping coordinate with the faculty chair and the Associate Dean. ? Collaborates with departmental faculty and Major Coordinators (Directors of Undergraduate Studies) to optimize curricular use of CFANS courses to meet student needs. ? Represents the college on many university committees, groups, task forces and other groups to advance the college’s mission and goals related to student and academic affairs
Personnel Responsibilities: ? Provides direct supervision for approximately 5 staff, some of whom are managers/supervisors, some of whom are co-supervised with other units. ? Hires, develops, and coaches staff. ? Manages and resolves conflicts, evaluates and rewards performance. ? Develops a motivated, student-centered, collaborative, diverse and inclusive workplace.
Direct Student-Serving Responsibilities: ? Manages student academic complaints, petitions, and scholastic misconduct violations. Chairs the student scholastic standing committee and manages communications with students regarding their petitions. ? Provides direction for and coordinates collegiate approval of programs and courses through the Program and Curriculum Approval System (PCAS) and Electronic Course Authorization System (ECAS). ? Provides direction for and oversees the academic probation/suspension review process, degree progress and clearance processes, the awarding of college scholarships, special programs and events such as new-student orientation, commencement, and major recruitment events ? Develops college policies on undergraduate affairs and ensures compliance. Ensures staff and faculty are trained on and in compliance with U of M policies and processes
Work Environment: Office environment including standing, sitting, periodic use of personal computer, occasional light lifting generally less than 10 pounds.
The University of Minnesota is committed to the policy that all persons have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance, veteran status, or sexual orientation, gender identity, or gender expression. This document is available in alternative formats upon request at 612-624-9299.
Required: ? Bachelor’s degree in education, psychology, management or other related field ? Eight years of increasing responsibility in student services, including leadership/management experience ? Strong and continually developing understanding of student development theories, strategies and best practices, and demonstrated effectiveness applying them ? Supervisory experience and the ability to hire, develop, and manage a high performing staff team including professional staff, administrative support staff, and student employees; including managing and resolving conflicts. The ability to develop a motivated, customer-service oriented, collaborative, diverse and inclusive workplace climate. Training and coaching experience and skills, towards continual staff development ? Business acumen and the ability to achieve the core mission of supporting the education and academic success of students, utilizing business-management practices. ? Strong and demonstrated effectiveness strategically developing and managing budgets. ? Strong organizational skills including project management ? Strong interpersonal skills including listening, empathizing, building trust, collaborating and managing conflict ? Strong communication skills, including written and verbal communications with small and large groups ? Data collection, manipulation, interpretation and presentation skills, including the ability to develop and use online surveys, pull reports from central systems, and use data to inform practices ? Strong technical computing skills including the use of email, calendaring, word processing, and spreadsheet applications, preferably in Google; student databases, online course platforms ? Adaptability and the ability to help others’ adapt to change in a large, dynamic organization within a constantly updating field, and with changing generations of students
Preferred: ? Master's degree in higher education administration, student affairs/development, psychology, counseling, social work or other related field ? Familiarity (education or experience in) with the disciplines taught in CFANS ? Experience with and demonstrated effectiveness advancing a diverse and inclusive climate, student body and staff team ? Familiarity with University of Minnesota student support services ? Experience with admissions, international student services, and/or study abroad functions in higher education ? Experience with APLUS, PeopleSoft, APAS, and other student services technical tools ? Teaching experience/skills, as the Dir would have opportunities to teach undergraduate courses and would supervise staff who teach
Internal Number: 330328
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.