The Support Services Manager within Information Technology Services (ITS) provides general supervision and operational oversight of the Support Services team. Information Technology Services is the central technology organization providing support to the entire campus. Responsibilities include management of staff and service areas that focus on the delivery of technology services to the campus. These services include but are not limited to document management and digital archiving systems, desktop support, desktop security, account management, business applications and standardization, Service Desk/Center management, data security/Integrity, hard drive encryption, account creation, computer purchasing, contract management, and file restoration services. Reporting to the Director, Information Technology Support Services the Support Services Manager leads a staff of about 9-12 professionals to create and maintain appropriate technology to support the services and support areas. In collaboration with other managers and directors, the Support Services Manager works to provide best in class customer experience, as well as efforts and initiatives of ITS. The Support Services Manager also works in close association with other members of the campus.
California State University, Bakersfield (CSUB) opened in 1970 as the 19th campus of the 23 campuses within The California State University (CSU) system. As the only public four-year institution within a 100-mile radius, CSUB is committed to being a comprehensive regional university and strives for academic excellence. Our four schools offer majors in 31 undergraduate degree programs, seven credential programs, and 17 graduate degree programs. CSUB serves more than 10,000 students including the campus in Antelope Valley, counts approximately 50,000 alumni from its four schools, and serves a socially and ethnically diverse population. Under new campus leadership, CSUB is currently experiencing a vibrant period for strategic thinking, planned growth, and creative change. The city of Bakersfield has a population of 347,483 and has one of the lowest housing costs in the state. The city of Los Angeles, the Pacific Ocean, Mojave Desert, and Sierra Nevada mountains are all within a one to two-hour drive from either campus. Candidates are encouraged to visit the University’s web site: www.csub.edu.