The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate global experiences into their curricula and to enhance their capacity in operating global programs. GEO's own signature programs are carefully designed and operated to complement students' on-campus studies, to deepen students' knowledge of the world and their chosen field of study, develop intercultural and political sensitivity, utilize and strengthen foreign language skills, and help students explore global career options. Through these programs, GEO facilitates global experiences for over 2,700 NU students and 200 additional foreign incoming students.
Position Overview: With supervision from the Special Assistant & Project Manager, the GEO Administrative Assistant, Advising serves as the main point of contact for the GEO office, answering questions from visitors, GEO emails, JivoChat, and general office phone calls on a variety of topics and using judgment to elevate inquiries as necessary. This position requires sound judgment in responding to inquiries as appropriate and connecting the inquirer with the applicable Advisor. The GEO Administrative Assistant, Advising must have exceptional organizational skills and the ability to balance a high volume of inquiries with regular reporting and database maintenance responsibilities. The GEO Administrative Assistant, Advising is responsible for coordinating Advising activities (including space reservations, email invitations, assisting with agenda-setting, recording minutes, and processing food orders), and also assists with the selection process, new hire paperwork, organization of student training, and creation of related materials for the Peer Advisor and Ambassador programs.
The GEO Administrative Assistant, Advising is often the first GEO team member with whom students, faculty, and parents interact, and therefore plays a critical role in creating an office atmosphere that is responsive to student and faculty needs by exhibiting a welcoming and helpful disposition, and having a broad knowledge and understanding of the GEO office and programs.
Associate's Degree plus 3+ years of experience required, Bachelor's Degree plus 1+ years of related experience preferred.
Previous experience studying abroad at the undergraduate level or time living abroad preferred.
Must have demonstrated flexibility and ability to adapt to a varying range of needs.
Exceptional time management, multitasking, organizational skills, and attention to detail.
Strong interpersonal, oral, and written communication skills.
Ability to interact with study abroad program representatives, faculty and students in a highly professional manner with an understanding of protocol and confidentiality.
Dependability is essential.
Must be able to maintain a high level of confidentiality.
Proficiency in Excel and other Microsoft Office software is required. Comfort with learning new systems and software is required. Familiarity with Salesforce, Blackboard, SharePoint, and Terra Dotta is preferred.
Ability to work both independently and as a member of a team.
Must effectively represent the University to outside institutions and universities.
Requisition Number: STFR005465
Internal Number: 61266
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.