The NA Connected Services Solutions Consultant is responsible for leading the front-end of proposal opportunities within the Networks and Security Services (NSS) business. This includes marketing the products and services and managing the quoting, customer and sales contacts required to obtain planned level of incoming business. The position combines significant elements of Sales, Marketing and Engineering. Besides the generation of quotations and customer visits, this person is also responsible for being the liaison and technical expert to support appropriate market channels. This channel support includes providing application expertise of systems and solutions for their specific industries. Although there are no direct reports to this position, it is expected that persons in this position will manage the expectations and associated activities of sales, engineering, project management, customers and business unit management toward obtaining stated goals for their specific business. It is expected that this position will be directly responsible for providing booking levels commensurate with planned level requirements for the NSS business.
This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen. Global collaboration will be needed as required.
The person in this position must also document and inform Rockwell Automation sales, delivery, and product leadership personnel of solutions to commonly experienced problems, workarounds, practices that create problems, product functionality, etc. to improve overall customer satisfaction and acceptance of Rockwell Automation solutions and services.
Potential candidates should have the capability to perform the following:
Act as a single point of contact to oversee all proposal activities - comercially and technically
Act as primary contact to customer and business development leader/sales engineer for proposals to customer
Generate proposals to customers and lead customer review of those proposals at multiple levels of customer organization
Apply strong technical acumen when evaluating solutions to be put forward as part of the proposal to determine their viability and ease of delivery
Understand the services delivery process and the importance of renewable service contracts – preferably with specific exposure in the industrial OT space
Frequently interact with others to build productive internal/external working relationships
Conduct internal presentations of proposal activities on a regular cadence
Be able to receive assignments in the form of high level objectives with goals and the process by which to meet goals, while executing with excellence
Lead by example, striving for continuous improvement, demonstrating positive work ethic, fulfilling commitments to customers and Rockwell Automation, valuing and encouraging a diverse workforce, completing and submitting required proposals on time, and acting in a professional manner
Provide timely responsiveness to customers, sales, and management with the appropriate level of urgency in delivering results
Make appropriate & timely decisions based on current information and ensure adherence to existing company policy relating to delegation authority
Establish mitigation strategies by performing risk analysis working closely with Contracts & Negotiations. Assure proper definition and delimitation of scope is properly stated within documentation.
Be able to quickly drive effective resolution to customer escalations, generate commercial responses in reply, and incorporate any corrective actions into the proposals process moving forward
EOE, M/F/Disabled, Vet
Internal Number: 2614425
About Rockwell Automation
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