Supervise and direct staff responsible for managing and maintaining enterprise systems including, but not limited to, physical and virtual servers, storage systems, and enterprise applications such as directory services and monitoring systems. Research new technologies and associated equipment and perform assessments to implement within the IT Enterprise Services infrastructure. Oversee technical design and engineering functions as well as installation, troubleshooting, and maintenance on IT Enterprise Services. Perform project management functions during implementation of selected technologies.
Specific Duties & Responsibilities:
Duties and responsibilities include the following (other duties may be assigned):
Provide technical direction and support to engineers and administrators in troubleshooting enterprise systems problems. Serves as problem manager to ensure that senior management receives regular updates until problems are followed through to resolution.
Perform project management functions using various project management tools. Ensure that all project tasks associated with enterprise systems are identified, delegated if necessary, and completed within allotted timeframes.
Provide support and counsel to peer management team in an effort to achieve Information Technology and/or individual peer team goals.
Provide monthly reports, at minimum, to senior management regarding enterprise systems statistics, performance, trend analysis and security. Call attention to potential capacity, performance, and security problems, as they arise and make recommendations as to the appropriate corrective actions.
Manage vendor relationships while researching and implementing technical solutions that address operational enterprise systems issues confronting JHSPH.
Communicate with clients and peers regarding policies, technologies, and enhancements as they apply to enterprise services.
Respond to the needs and questions of clients concerning their access to enterprise systems resources, capabilities, and enhanced functionality.
Maintain high moral and ethical standards in all dealings with clients and business associates.
Ensure that all enterprise systems equipment and software is properly maintained and documented. Manage maintenance contracts. Acquire and maintain data to assure complete documentation and accurate equipment inventory.
Coordinates disaster recovery planning and preparedness for enterprise systems and directs efforts during disaster recovery drills and disaster declaration events.
Manage the development and maintenance of infrastructure and configuration documentation for systems monitoring, automatic software distribution, and system patch management.
Oversee the enterprise systems technical design and engineering functions for modifications and enhancements based on requirements and conceptual designs. Review detailed specifications and schematic engineering drawings for proposed systems modifications and enhancements.
Maintains IT policies, standards, practices, and security measures to ensure effective and consistent information processing operations and to safeguard information resources.
Decision making includes staff selection and evaluation, usually with review by a higher level manager.
Minimum Qualifications (Mandatory):
Five years’ experience in progressively more responsible enterprise systems related position.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Special knowledge, skills, and abilities:
Work requires highly developed analytical skills and the ability to solve complex technical problems using a methodical systematic approach.
Knowledge of project management concepts.
Knowledge of ITIL concepts including Service Management and Service Delivery.
Management and leadership of technical staff.
Experience with enterprise server hardware and Operating systems including Microsoft Windows 2012 or 2016 Server.
Experience with enterprise authentication and directory services including Microsoft Active Directory, Radius and LDAP.
Experience with enterprise virtualization services.
Experience with enterprise Storage Area Networks and Clustering technology.
Experience with networks larger than 1000 clients.
Experience with enterprise monitoring and reporting systems.
Knowledge of TCP/IP protocol, routing concepts, and troubleshooting.
Knowledge of servers, routers, switches, hubs and networking equipment.
Knowledge of Clustering technology, SMTP gateways, IIS, VB Scripting, and Blackberry preferred.
Knowledge of security systems including vulnerability scanners, intrusion detection systems, log correlation systems, and firewalls.
Knowledge of enterprise web enabled technologies, programming languages, and database systems.
Knowledge of Data Center technologies, regulations and best practices.
Effective communication and interpersonal skills are necessary to provide required documentation and to interact with department heads, staff, users, vendors and consultants. Ability to read, analyze, and interpret technical journals.
Proven ability to handle a high stress environment and ability to understand complex issues.
Ability to teach others in complex topics.
Ability to make independent decisions and manage the workflow of others.
Classified Title: IT Manager Role/Level/Range: ATP/04/PF Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Exempt Location: 05-MD:School of Public Health Department name: 10001048-JHSPH IT Operations Personnel area: School of Public Health
The successful candidate(s) for this position will be subject to a pre-employment background check.
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