Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell Health is a fully accredited ambulatory care center with more than 200 employees, committed to providing integrated and culturally sensitive medical, mental health, health promotion and public health services for the diverse Cornell community. Cornell Health is nationally recognized for innovation and leadership in the development of integrated, cost-effective, and community-based services and campus health initiatives.
The clinical administrative support unit at Cornell Health provides business and administrative operational support for the Medical and Counseling and Psychological Services (CAPS) departments at Cornell Health. The Medical Department aims to provide collaborative, innovative, vibrant, holistic clinical care for patients' biopsychosocial needs. The CAPS Department offers confidential services, designed to help students process and problem-solve issues that may be affecting their quality of life and ability to learn. Clinical administrative support professionals partner in every patient and client's experience of care, working with Medical and CAPS providers in pursuit of an integrated service delivery model with focus on confidentiality, sensitivity, compassion, and excellent customer service, in addition to maintaining the data and analytics support for clinical schedules and operational functioning of the departments. Clinical administrative leadership oversees daily clinic workflow and clinical administrative staff, and engages with partners across departments at Cornell Health on project management, quality improvement initiatives, outreach opportunities and organizational strategic priorities.
Under joint supervision of both the Medical Director and the Director of Counseling and Psychological Services (CAPS), the Assistant Director for Clinical Administrative Services is responsible for overseeing the administration of business and administrative operations for both clinical departments. This position directly supervises the Clinical Administrative Supervisors in matters such as daily workflow, hiring, performance management, training and skill development, quality improvement, and other administrative needs for this work group. You will serve on the leadership teams for both the CAPS and Medical departments to assist in the development and implementation of policies, procedures, and best practices, especially where Clinical Administrative Support staff workflow is involved. This includes planning, managing, and sometimes delegating administrative activities and special projects in support of clinical program development, delivery, evaluation, and accreditation efforts. This position acts as a liaison between the clinical departments and other Cornell Health departments to facilitate collaboration. You also serve as a patient advocate, assisting students in understanding healthcare and utilizing it wisely.
Key Success Factors include:
Excellent communication skills; you actively listen, as well as always ensure that people have a clear understanding of expectations
Sound judgment and problem solving skills; you are able to synthesize complex data or ideas, and provide informed and thoughtful analyses
Strong leadership; in both vision and the ability to organize others through implementation
A strong commitment to developing innovative approaches to deliver excellent service to a diverse population
Ability to work independently and to collaborate effectively with staff members throughout Cornell Health, organization, as well as with campus and community partners
Bachelor's degree with 3-5 years experience, or equivalent combination, in a medical or behavioral health setting
Supervisory experience of at least 2 years.
Troubleshooting and problem-solving experience related to clinical and clinical-administrative workflow issues.
Strong interpersonal and communications skills in service of a diverse staff and student population.
Experience with handling confidential information, especially under The Family Educational Rights and Privacy Act (FERPA) and/or the Health Insurance Portability and Accountability Act (HIPAA).
Experience in a college medical or behavioral health setting strongly preferred.
"Super user" level proficiency with office suite applications, online database/tracking systems, and electronic health record (EHR)/electronic medical record (EMR) systems.
Knowledge of and experience collaborating with Cornell divisional and University departments, including but not limited to: human resources, business/finance, Facilities/IP&P, IT, NCS.
Please note: There is no visa sponsorship available for this position.
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.