Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users. The Epic Business Systems Specialist, Sr. – Patient Access is considered a subject matter expert, involved with all phases of software deployment from design through implementation to post implementation problem solving. They independently provide an advanced level of operational and application build expertise with their focus geared more towards complex and overall large projects. They mentor peers and provide educational/informational sessions to improve workflows, troubleshooting or system design pertaining to the overall team as well as internal implementation processes.
Incumbents in this position perform difficult assignments as well as plan and supervise assignments of junior staff, training lower level personnel in technical complexities of assigned work. The Business Systems Specialist, Sr. recommend changes in business workflow procedures, operating with considerable latitude for un-reviewed action or direction, while gaining approval for more critical changes with senior IT and departmental management.
Strong written and verbal communication skills.
Extensive working knowledge of patient access workflows and other key areas of the healthcare business.
Five to eight years’ Epic build experience as a senior systems analyst, applications specialist or equivalent business experience in a leadership role, preferred.
Good working knowledge and previous experience with business systems, PCs, collaborative computing tools, information management in healthcare, general information architectures, systems integration, laws, and regulations.
Successful experiences owning, designing, and implementing process improvements.
Experience leading successful projects using project management methodology.
Experience in presenting to groups and leading meetings, preferred.
Epic certification in Prelude, Grand Central.
Associate or bachelor’s degree in Business Administration, Computer Science or Information Management OR equivalent work experience is desirable.
Internal Number: MEM003311
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.