The Columbia School of Social Work (CSSW) is looking for a team player and self-starter to join the Enrollment and Student Services team as the Student Services Officer (SSO). Reporting to the Assistant Director of Enrollment and Student Services, the SSO is integral for administering and managing varying functions of the Office of Enrollment and Student Services, specifically acting as the office's main point of contact for students, faculty and staff on enrollment matters. The incumbent will provide guidance and direction on all enrollment and student affairs operations and processes to students, faculty and administration. The incumbent implements policies and procedures to reach operational goals; exercises good judgment, decorum and discretion in communications with all levels of the university: faculty, administration, students and external constituents as appropriate.
Oversee and manage all Student Services inquiries; respond, advise and troubleshoot a heavy volume of registration and student affairs concerns from current students and other constituencies. Disseminate information and notices to students via email, the Student Services internal blog, and the School's website. Respond to all student related inquiries and degree progress and registration concerns, often involving creativity and good judgement. Manages an extremely busy student support function, reviews and appropriately handles correspondence and inquiries, often of a complex nature, uses independent judgment and initiative in preparing replies to such inquiry, . Identify and develop systems to facilitate operational aspects of the Office of Student Services [30%].
Monitor student registration to assure compliance with CU policies. Assist students in resolving registration problems. Advises students regarding registration policies and procedures, and executes student academic record maintenance including but not limited to course updates/requirements, schedule changes, dropping courses, adding courses, program status and record re-evaluation. Manage cross-registration and the non-degree registration process. Manage administrative and technical functions that track and monitor student enrollment and academic progress. [25%]
Work collaboratively with the Manager for Enrollment and Student Services to coordinate and facilitate effective implementation of all students' course-related Disability Services accommodations, including but not limited to note-taking services, assistive technology and exam administration support. [20%]
Work collaboratively with Program and Events Manager to provide support around student affairs program planning and execution. Assist in budget tracking and reporting. Manage payments for all event expenses, including but not limited to processing invoices, creating purchase orders, managing contract processes, and working closely with the Finance and Planning Office to ensure vendor payments are processed in a timely manner. [10%]
Monitor CSSW website and blog site so that it remains current with events, calendar and news. Review and revise all web and printed copy related to Student Services. Coordinate and update modifications with Office of Communications including uploading web content. [10%]
Utilize EMS to perform course uploads, classroom updates, department room bookings, caucus room booking approvals. [5%]
College degree or equivalent experience required. Candidate must have at least two years of related experience, or equivalent combination of education and experience. Applicant must maintain familiarity with FERPA.
Tact, discretion and the ability to maintain complete confidentiality are essential. Ability to assess, prioritize and triage varying degrees of student issues or concerns. Excellent interpersonal, organizational, written and oral communication and analytic skills required. Demonstrated accuracy in handling detail work and excellent follow-through required. Candidate must be able to work under pressure on concurrent projects with frequent interruptions and minimal supervision. Problem-solving skills required. Ability to exercise excellent judgment, to be innovative and to understand the importance of CSSW and University governance and policy is required. Ability to develop relationships with the broader Columbia community is essential. Computer experience (word processing, database management, report servers, spreadsheets, social networking) required. Ability to modify and create complex spreadsheets is required. Candidate will assist Director in reporting and assessment projects. Duties will sometimes require evening and weekend work to attend events.
Experience with project management or program development strongly preferred; familiarity with online course formats; familiarity with SIS, Slate other CRM. Experience in web design and editing are strongly preferred.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 498912
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