PRIMARY FUNCTION: To provide leadership for the Care for the Caregiver Peer Support Program. This is a clinician peer support program which aims to provide the immediate necessary support to physicians, nurses, and ancillary staff who experience second hand trauma following adverse patient events.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Lead strategic planning efforts for the program, working with organizational leaders to align resources, span organizational boundaries, and promote collaboration amongst key stakeholders.
Represent Christiana Care locally, regionally, and nationally at conferences—presenting program design and successes. Work collaboratively with other institutions to share best practices and program strategies. Oversee data collection and maintain database. Submit publications to peer reviewed journals in collaboration with the Center for Provider Wellbeing senior research investigator.
Raise awareness of the second victim phenomenon and the availability of the Care for the Caregiver program by creating and presenting education to front line leadership and staff.
Serve as content expert, providing education to managers and senior leaders about appropriate and evidence-based responses to second victims specifically, and in regards to workplace trauma more generally.
Serve as a core member of the Wellbeing Content Committee, developing and presenting wellbeing education broadly across the institution, both on demand and as part of an ongoing curriculum.
Develop and maintain policies and procedures regarding the Care for the Caregiver program, overseeing program evaluation, survey design and management of data and program feedback.
Supervise attending physician, resident physician, nursing, and ancillary staff peer supporters, recruiting additional peer supporters to match program expansion. Select, orient, train, and document the process of onboarding new peer supporters.
Coordinate matching of peer supporters with affected clinicians after an adverse patient event, ensuring timely response and adequate support.
Chair quarterly peer supporter meetings, developing new educational content for each session to increase the competence and confidence of peer supporters, particularly in terms of their own mastery of self-care, helping skills, and appropriate referral/escalation of cases.
Coordinate with CANDOR program, patient safety, risk management, and HR as needed, identifying novel opportunities to locate second victims and others in need of individual or group peer support.
Provide guidance and supervision to peer supporters navigating difficult cases, stepping in to provide direct peer support in cases in which advanced helping skills are required.
Provide group psychological first aid and rapid-response support following traumatic events that impact entire units or care teams.
Manage cases escalated by peer supporters for referral, providing individualized warm handoffs to EAP and other mental health providers in the community. Serve as a resource liaison by facilitating access to existing behavioral health and wellness resources, developing and maintaining referral relationships with community-based behavioral health providers to decrease barriers to securing timely psychological and psychiatric support as needed. Provide consultative support to second victims seeking referral to appropriate behavioral health providers, including education about most efficient and effective use of behavioral health resources.
Business processes including developing marketing materials, maintaining web-based education, performing budget management and invoicing, and coordinate event planning.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with administrators, physicians, nurses, residents, students, and ancillary hospital staff throughout the institution.
DIRECTION/SUPERVISION OF OTHERS:
Approximately 45 volunteer peer supporters
Director of Content Development & Training
EDUCATION AND EXPERIENCE REQUIREMENTS:
Masters in psychology, social work, counseling or other behavioral health field required, Ph.D preferred. Experience working in an acute hospital setting preferred.
Internal Number: 47408BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.