Directly oversees a team of technology professionals and projects focusing on information systems activities, including design, development and administration of applications or operation of voice, network, server, and desktop environments. Manages multiple projects or initiatives. Assists in the development of information system strategies. Proactively identifies areas for improvement and initiates the appropriate action.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages, coaches, and trains a team of Digital & Technology staff and oversees multiple projects. Documents procedures and standards. Identifies where procedures are not aligned with CBRE or audit standard controls.
Provides tiered digital & technology support for end users. Troubleshoots technical problems such as application performance issues or network connectivity problems.
Gathers and reports on support metrics in order to identify trends that warrant attention.
Supports and maintains applications, networks, and devices.
Works with vendors to deliver updates, resolve issues, and manage the product lifecycles.
Researches and designs application development, infrastructure, or service standards.
Serves as the digital & technology liaison for the area of responsibility, primarily for internal clients.
Responsible for developing and executing multiple, simultaneous project plans. The scope of projects are small to large.
Oversees digital & technology work orders and service contracts and ensures issues are resolved. Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training, including 2-3 years of management level experience.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Internal Number: 19013206
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.