General Summary/Purpose: The Senior Associate Director, ESL Program and Student Success Center is responsible for the strategic leadership of academic support services for all students at the Carey Business School. Directly supports the mission of the school to educate business leaders, support timely retention and graduation. The incumbent collaborates with the Executive Director of Student Services in creating the vision, mission, and strategic direction and setting of goals for overall academic student success.
The Senior Associate Director independently creates, manages, and assesses all Carey ESL efforts and initiatives; including targeted course development, program curriculum, ESL course teaching, and, hiring, assessment, teacher training and management, and, evaluation of ESL instructors and staff members.
The Senior Associate Director will oversee the Student Success Center at both Baltimore and Washington, DC campuses, and, will work with the respective center managers to create an integrated, targeted, and, all-inclusive tutoring options to meet the needs of our students. The position will be responsible for identifying opportunities for program development and execution to support the academic and professional success of our students.
In addition to hiring, training and developing and mentoring staff, the Senior Associate Director will oversee all academic components for the Summer Intensive program to include (not an all-inclusive list) the speaking and writing courses, case competition, portfolio development, and intentional incorporation of other experiential learning opportunities for students into the curriculum. Responsible for review and re-design of the program's curriculum on an early basis. Responsible for oversight of the recruiting, hiring, training, oversight and evaluation of all program instructors. Works collaboratively with the program's project manager to develop and implement an integrated approach to teaching, learning, practice, and assessments. Works with internal and external stakeholders to meet program goals and needs.
The incumbent will have contact at all levels of the school as well as externally with a variety of committees and organizations, and will be joining a student-centered, high-functioning, high-paced and collaborative team and will be expected to contribute to its values of respect, integrity, accountability, engagement, personal motivation, entrepreneurship, and, exceptional work ethic.
Specific Duties and Responsibilities: Leadership (45%) (English Language Program, Student Success Center, Summer Intensive, and select Student Services Programs)
Assist in the development and implementation of academic and professional success programming and course-specific tutoring options in support of our diverse student population, including online and in-person.
Analyze current student academic and professional needs and create and streamline programming to meet those needs.
Anticipate future requirements among a diverse student body and address in a timely manner.
Collaborate with the Executive Director of Student Services in the creation and implementation of student development programming aligned with the school's mission.
Develop, implement, and market programs that support the student.
Recruit, hire, train, manage, mentor, and evaluate at minimum two full-time ELP instructors, at minimum one part-time ELP instructor, two Student Success Center Assistant Directors, and, ELP adjuncts, and, and all casual instructors for our Summer Intensive Program (26-32).
Create and offer "train the trainer" sessions for staff development.
Guide staff in using intentional program design technique to most Student Services and Student Success Center key programs/sessions/workshops.
Manage all aspects of the ELP at Carey for 250+ non-native English speakers.
Create modules for faculty professional development in the area of cross cultural teaching and learning. Workshops could be developed that focus on best practices when working with international students: these could include pedagogy, cultural sensitivity, providing feedback, developing authentic experiences and assessments, etc.
Serves as the in-house expert on integrated, intentional and holistic planning for key department programs.
Oversight of the Student Success Center and English Language Program budgets.
Course Design, Teaching and Evaluation (50%)
Responsible for ELP's and Summer Intensive's academic sessions course design, delivery, assessment and improvements based on student feedback and needs given the larger context of professional success.
Responsible for the overall integrity of all ELP and Summer Intensive academic sessions curriculum and programming (examples: case competition, portfolio development, etc.)
Responsible for the creation of curriculum for the Summer Intensive Program's Academic Communication and Writing & Research courses.
Create assessments for the Summer Intensive's academic course and co-curricular sessions (Academic Communication and Writing & Research, Case Competition, Debate, etc.), and for experiential programs. Collect feedback and evaluate, propose changes or improvements as needed to meet student needs and the school's mission.
Oversight of creating the training for Summer Intensive instructors.
Create assessments and rubrics for pre-admission, pre-matriculation needs as well as course assessments. Administer pre- and post-semester surveys to assess the degree to which students think that the ESL program has helped them improve.
Create and conduct end of semester student focus groups and solicit instructor feedback via survey. Prepare reports as needed.
Track data and create reports for enrollment purposes, instructor hiring, etc.
Other duties as assigned (5%)
Minimum Qualifications (Mandatory):
Master's Degree in TESOL/TEFL, Applied Linguistics, International education or a related area required.
5yrs related experience required.
Certification in TESOL required.
Ten years of teaching experience.
At least two years of supervisory experience.
Certification in Train-the-Trainer strongly preferred.
Project and program management experience.
Train the trainer certification highly preferred.
Experience in teaching English as a second language, preferably at the post-secondary or secondary level.
Experience with faculty assessment and development at the post-secondary or secondary level.
Experience with training, staff development and teaching.
Experience with curriculum design, program development and evaluation.
Experience with a variety of educational technologies and delivery models.
Experience in business education or a related field.
Special Knowledge, Skills, and Abilities:
Knowledge of and experience working with ESOL students particularly adults.
Knowledge of ESL curriculum and course development.
Knowledge of current and emerging instructional technologies.
Knowledge and practice of student development and student learning theories.
Proven ability to continually adapt and learn new procedures and software programs.
An understanding of pedagogical issues related to teaching and learning, particularly adult learning.
Strong verbal communication skills, including solid public speaking.
Strong written communication skills, including ability to draft original correspondence, reports, and procedures.
Ability to work collaboratively within an academic community.
Ability to interpret client needs.
Commitment to customer service.
Effective negotiation and diplomacy skills.
Demonstrated knowledge of learning theory, instructional approaches and design, adult learning theory, and distance/distributed learning principles.
Ability to analyze data on learning for program and course improvement.
Ability to think creatively about curriculum and delivery.
Ability to solve problems in an enterprising and proactive way.
Ability to manage and meet deadlines.
Ability to negotiate and influence.
Emotionally intelligent and empathetic.
Optimistic, inspiring and collaborative.
An approach to the work that is visionary and able to see, work and deliver given the larger picture.
Independent, self-motivated and accountable for their work and actions.
Excellent administrative and project management abilities.
Able to function at the tactical, operational, and strategic levels.
Technical Qualifications or Specialized Certifications:
Certification in TESOL.
Certification in Train-the-Trainer strongly preferred.
Classified Title: Academic Program Manager Working Title: Sr. Associate Director Student Services Role/Level/Range: ACRP/04/ME Starting Salary Range: $60,342 to $83,034 annually Employee group: Full Time Schedule: 8:30am-5:00pm with some evenings and weekends Exempt Status: Exempt Location: 46-MD:JH at Harbor East Department name: 60000051-Student Services Personnel area: Carey Business School
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