Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Pathology and Immunology. This position is for the Medical School Campus.
Provides lead support to technical and analytical work needed to develop, design, and/or support applications in a clinical environment.� Leads the development and implementation of solutions using technical expertise for day-to-day problems to include maintenance, modification or development of complex inter-related applications/solutions.� Solutions link technical knowledge with business, clinical and/or instructional solutions and may range from consulting services (software or hardware recommendations) to developing integrated-automated systems.� Duties include client needs assessment as well as evaluating hardware availability and software requirements.� This role is also responsible for the supervision and team coordination of clinical application support staff.
PRIMARY DUTIES AND RESPONSIBILITIES:
Hires, trains, supervises and evaluates performance of the Clinical Applications Support staff.
Oversees support requests, ensuring tickets are closed correctly and according to the published SLA.
Observes and analyzes application usage by end user departments and identifies areas where optimizations are needed.
Evaluates and prioritizes requests for special projects/customizations.� Manages client relationships to ensure performance levels are established, proper support is provided and needs are satisfied in a responsive manner.
Maintains and enhances existing systems including proposal preparation, cost/benefit analysis, testing, implementation and training activities.
Leads projects of any size, monitoring progress to ensure timely completion of deliverables.
Reviews changing technology and needs, recommends changes to hardware/software to ensure operational capability.
Lead and mentor others.
Serve as vendor contact for all clinical applications.
Equivalent of Bachelor’s Degree in computer science with 7-10 years of programming and analysis experience including supervisory experience.
Planning and Organizing:� Posses expertise in industry best practices as well as change management planning.� Manage day-to-day work of other technicians and/or analysts.
Project Management:� Ability to manage complex projects on all levels.
Technical Knowledge:� Ability to interact and serve as a technical resource to technicians and analysts.� Possess advanced technical knowledge of applications systems. Provide direction for technicians and other analysts.
Technical Solution Development:� Ability to research and implement new technologies in specialty or related area.� Knowledge of computer equipment capacity and limitations in order to devise or modify procedures to solve complex problems.
Technical Support:� Ability to interact with and serve as a key resource in solving problems of high complexity to other analyst and technicians.� Ability to recommend solutions to technical problems.
Consultancy Skills:� Ability to consult with clients on issues and requests that require implementation or creation of a custom solution.
Supervisory Experience:� 3+ years supervisory experience in a IT/LIS environment.
Base pay commensurate with experience.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
HR website (hr.wustl.edu)
Internal Applicant Instruction:
This position is grade G15.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.