The Salesforce Administrator/Data Analyst will be responsible for overall management and maintenance of a Salesforce CRM system inclusive of data flow management, reporting and analysis to support a workforce development organization. This role is part administrator, part data analytics, and part technical project manager. This position must be self-sufficient with the ability to prioritize work activities and must also be a team player who is highly collaborative in nature.
Serve as the primary Salesforce administrator with a 30+ user base
Handle all CRM administrative functions including user account maintenance, reports and dashboards, custom fields, workflows, licenses, external apps/add-ons, and other routine tasks
Collaborate with various teams to translate programmatic goals into data and reporting solutions
Develop and enhance dashboards, visualizations, queries, and reports to serve operational and analytical data needs
Create data analytic models to show programmatic impacts and outcomes
Critically evaluate data gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
Promote a data-driven environment across the organization
Lead training of new users and grow the Salesforce skill set across the organization. Develop training materials as needed.
Undergraduate Degree required or equivalent work experience
Minimum of 2-3 years’ experience working with Salesforce system
Ability to perform administrator functions such as user management, profiles, roles, permissions, rules, reports, dashboarding, queues, installing apps, and licenses
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Experience with add-on applications especially Rollup Helper
Advanced Excel skills
Creative and analytical thinker with strong problem-solving skills
Strong project management skills
Ability to triage requests and determine appropriate priority based on key factors
Ability to travel to satellite office located in Chicago’s south suburbs
Established in 1976, OAI, Inc. is a 501(c)(3) not-for-profit workforce development training and job placement agency headquartered in downtown Chicago. OAI’s programs provide training for both currently employed workers and unemployed or underemployed individuals who are in need of job skills and critical worker health & safety awareness. OAI’s Mission is to create an environment in which all people can access education, training and employment that will allow them to sustain and enjoy safe, secure and fulfilling lives.
OAI, Inc. offers excellent benefits for full-time staff including: medical, dental, vision, life and disability insurance; 401(k) with match; and paid time off including vacation days, sick days and holidays.
OAI, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability or genetics.
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