Description: The Equipment Distribution Center (EDC) serves the students, faculty, and staff of Emerson College by vending media production equipment and support services for curricular use. The mission of the EDC is to ensure that its customers have timely access to production equipment in good working order and to provide high-quality technical and operational services in support of their curricular projects. The primary responsibility of the EDC Manager is to ensure the overall successful operation of the EDC. The EDC Manager directly supervises the Operations Manager, Evening Operations Manager, and Film Operations Manager, and indirectly supervises the Evening Operations Supervisor and the Quality Control Supervisor. The EDC Manager provides strategic insight and vision for the operation and is also an expert operational resource for customers and staff, supporting technical questions and concerns. Employee supervision includes direct work assignments based on manager's independent judgment and the interest of the employer. Management of performance includes discipline and formal performance evaluations that directly affect the employee's pay raises and/or job security. The EDC Manager will be directly evaluated, in part, based on performance as a supervisor. The position shares responsibility for the training and supervision of up to 60 student employees.
Campus Location: Boston Campus
Required Knowledge: Bachelors degree or equivalent experience. 5-7 years experience related to career discipline of which 2-4 is prior management experience. Knowledge of and expertise with various types of film and video equipment. Focus includes but is not limited to: film cameras, digital cinema cameras, DSLRs, ENG/EFP cameras, and lighting and grip equipment. Experience at an educational or private equipment rental or repair facility. Must be a strategic thinker and detail-oriented self-starter with ability to work in a complex, high demand, and fast paced academic environment. Must have strong interpersonal, customer service, and written and verbal communication skills. Applicant will be expected to provide a writing sample.
Preferred/Desirable Knowledge: WebCheckout or similar equipment scheduling and ticketing software, basic equipment troubleshooting or repair, record of customer service excellence. Strong familiarity of G Suite applications and Microsoft Office, particularly Google Sheets or Excel.
Required Prior Work Experience: Operations experience in an educational or private equipment rental or repair facility. Supervision of at least one full-time employee.
Diversity Statement: Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.