Reporting to the Associate Director of Financial Aid Operations, the Systems Specialist, Financial Aid Operations provides system and operational support for an operationally diverse and varied user community with a focus on Financial Aid system processing across the various schools and departments within the University. The incumbent will support financial aid operations and processing through system uploads and feeds as well as provide back-up support to other student services business processing including uploads, feeds, and system support. The Systems Specialist will provide technical and systems support to various users of the financial aid system including providing user set-up and desk-top support, and assisting in the development, documentation and maintenance of practices and processes for operations and system processing. The Systems Specialist participates in the technical development of new processes and systems to benefit student services. The incumbent also supports functions for various student system modules including providing end-user training and system support, planning and supporting the development, implementation, and testing of system enhancements and new systems using a variety of technologies including mainframe, client-server, software as a service, and web-technologies. The incumbent acts as business process and systems analyst for student services processes and operations. The incumbent performs reconciliation of Federal campus-based aid on a monthly, term and annual basis and works closely with related areas of Student Financial Services (SFS), including Student Accounts and Work-Study Offices, to ensure timely and accurate reconciliation of funds. The Systems Specialist performs student bill testing and production reviews and monitors the student E-billing process, and participates in meetings and user groups to promote communication and assess impacts with related areas within SFS. The incumbent will be responsible for other duties as assigned.
Bachelor's degree and/or its equivalent and a minimum of two years related experience required.
Experience with SIS Informs and PowerFAIDs Financial Aid system strongly preferred. Project Management and systems implementation experience is a plus. Knowledge of SQL and understanding of data structures desirable.
Demonstrated knowledge of Federal Student Aid regulations and understanding of Financial Aid systems a must. A demonstrated ability to work with a wide range of University and business personnel performing student administration activities, and an understanding of how technology supports and enhances administrative operations and service provision in a University environment required. Knowledge of various activities within system operation including File Transfer Protocols, system/database access, and experience with enhancement, development, and integration of complex student information systems essential.
A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines is needed. Strong proficiency in Microsoft Office (Word, Excel, Access required. Must be detail-oriented with organizational and problem-solving skills, and be able to manage deadline oriented projects. Must be able to demonstrate critical thinking, interpersonal, oral and written communication skills. In addition, the successful candidate must be able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization. Must have a passion for excellent customer service and commitment to exceptional quality.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 492612
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.