Bishop O’Connell High School is seeking an Educational Technology Support Specialist to primarily work with faculty to provide end-user support for LMS and related Teaching and Learning services, consults with the faculty on effectual use of educational technology across a range of instructional modes, and facilitates academic transformation through fusion of pedagogical and technological innovation. S/he takes initiative to investigate opportunities and challenges with existing and emerging technologies, resolve problems, propose strategies, and develop action plans with a vision for quality for the school’s digital learning environment.
Duties and responsibilities:
Provide support for faculty service requests and incident inquiries via in person and remote desktop for day-to-day operational support for instructors
Coordinate with the Bishop O’Connell Professional Development Team to provide end-user support for teaching and learning initiatives
Facilitate resolution of service requests, incidents, and problems for applications within scope including interaction with vendors as needed
Participate in rotational schedule of support for students in the IT Student Support Center
Collaborate with Professional Development Team staff and multiple campus constituencies on projects to explore, evaluate, implement and assess current and emerging technologies and their effective application
Create and maintain support documentation for IT Team
Periodically act as IT support for Bishop O’Connell events during non-school hours, including weekends and long holidays.
Identify and bring to management’s attention opportunities to improve the delivery of end-user support at Bishop O’Connell
Actively participate in school-wide all hands meetings
Identify opportunities for increasing personal skills that are appropriate for supporting the IT mission
Specific Tasks and Responsibilities include:
Basic troubleshooting and service for Windows and Apple computers, Chromebooks, and IPads
Diagnose and repair wireless network connectivity issues for a variety of devices used by faculty and students
Troubleshoot issues within the learning environment, including troubleshooting projectors, sound systems, and printers
Develop resources such as tutorials, instructional aids, and screen videos to engage faculty with effective use of educational technology and online teaching
Assisting faculty with Google Apps for Education
Receive and properly inventory IT assets within Snipe IT Inventory System
Be available during non-school hours for emergency technical support issues, such as serious power outages that require physical resets for school IT infrastructure
Bachelor's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization OR a Bachelor’s degree and one year of experience
Proficiency with Google for Education Suite
Minimum of two years progressively responsible or expansive work experience in instructional design, educational technology, IT, web design, project management, and education
Expertise with Microsoft Excel
Capable of using Skype, Zoom, or similar conferencing tools
Knowledgeable and competent with the features of Learning Management System service offerings such as Blackboard Learn or similar (e.g. Moodle, Canvas, Desire2Learn, etc.), including add-ons and LTI extensions
Knowledge of multimedia tool capabilities such as Photoshop, Captivate, Camtasia, mobile apps, lecture/screen capture, and video content creation
Familiarity with instructional design approaches and understanding of best practices related to technology-enhanced teaching and learning
Excellent communication skills, including professional experience in the development and delivery of presentations, workshops and/or trainings in an educational setting
Strong organization, time management, interpersonal, and communication abilities to carry initiatives to success
Ability to work effectively both individually and in alignment with team and organizational goals
Master's degree in Educational Technology, Information Technology, Information Science, or related discipline from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization
Experience supporting faculty in a teaching/learning environment
Google for Education Certified Trainer
Demonstrated experience administering Learning Management System service offerings
Ability to successfully initiate, organize, lead/manage, and complete projects as part of a team
Demonstrated use of development tools for creating interactive/eLearning content (e.g. Flash, Captivate, Camtasia, VoiceThread, Dreamweaver, etc.)
This position is full-time, on-site in Arlington, VA. This position reports to the Director of IT Services and works closely with the Professional Development Team. The position is available immediately and includes health and retirement benefits through the Diocese of Arlington. To be considered please submit your resume and cover letter to email@example.com.
About Bishop O'Connell HS
Bishop Denis J. O'Connell High School is a faith-filled community of learning, rooted in a 58-year tradition of service and excellence.
Founded by six local parishes in 1957, our school was built to serve the rapidly growing suburban Catholic population in the Washington, D.C. area. Today, our student body of over 1,100 reflects the diversity of this community.
The spiritual atmosphere at O'Connell is enriched by the presence of the Sisters, Servants of the Immaculate Heart of Mary, who have served the school population since its doors opened in 1957.
Bishop O'Connell is accredited by the Virginia Catholic Education Association and the Southern Association of Colleges and Schools - Council on Accreditation and School Improvement.
In 1992-1993, Bishop O'Connell High School was named as a Blue Ribbon School by the Department of Education, and in 2014 was named a School of Excellence by the Cardinal Newman Society.