Summary: Jobs in this family are responsible for developing, testing, maintaining, installing, and/or deploying of applications and related information technologies. In addition, they are responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components. This role provides consulting services regarding how to integrate information technologies into clinical and business processes and the effective application of industry and organizational technology standards.
This position is an emerging information technology professional within the Systems Analyst family. This position participates in the implementation, testing, installation and support of clinical and business applications. Expected activities include but are not limited to:
Modify applications as needed to meet user requirements.
Define and develop of reports.
Own and/or Participate in application upgrades, updates, configuration and optimization
Own and/or Participate in the resolution of problems and issues associated with installed applications and related information technologies.
Diagnosis of failures encountered in application software and related technologies.
Proactive in identifying future business needs and requirements
Coordinate and contribute effectively to the implementation of large scale IT projects
Quality control (thorough testing using different testing types) of all application implementations/enhancements prior to release to customers.
Maintains an awareness of vendor and industry developments/plans in area(s) of responsibility, communication and documentation of all relevant items and activities.
Actively participate in Annual fiscal budgeting process
Analyze, develop and support III party applications integration with EPIC Tapestry for Health Plan
Mentor and coach other Analysts in problem analysis and resolution efforts
Communicate with IT and management staff in the evaluation and selection of prospective IT systems that support current and III party applications
Provide on-call support
Investigate complex system errors and/or failures and coordinate the resolution of these issues.
Utilize project management skills for leading the planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
Position requires at least 3+ years of direct experience and a high school diploma or equivalent.
A BA/BS degree in IS or Business is strongly preferred.
May have an equivalent combination of education and/or experience in lieu of education and/or experience stated above.
Excellent critical and analytical thinking and excellent customer service skills.
Exhibit excellent written and verbal communication skills.
Advanced troubleshooting and critical thinking skills.
Excellent organizational and good understanding of project management skills.
Ability to analyze, organize and prioritize work while working under pressure and meeting multiple deadlines
Ability to applied judgment and make informed decisions
Preferred Experience / Specialized Skills:
Health plan administration experience
Experience with documentation, workflow design, and product configuration in a managed care organization
Ability to actively participate in all project phases including design, build, validation, implementation and optimization
Knowledge of technical applications and interfaces typically used in managed care environments
Familiarity with health plan operational workflows
Strong communication skills and the ability to interact with all levels of the organization
Licensure, Registration, and/or Certification:
Relevant Information Technology certifications preferred.