The Information, Delivery & Access Services Department supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. IDEAS Associates provide high-quality customer service focused on helping library users navigate and access Northeastern's physical and digital library resources and services.
Under the supervision of the Access Services Librarian, the Help & Information Desk Coordinator provides direct service at the Help & Information Desk and hires, schedules, and supervises student employees working at the Help and Information Desk. S/he develops and maintains documentation for training and workflows, and contributes to the circulation, access and privileges, reserves, resource sharing, and collections maintenance operations of the department
Associates Degree and at least 2 years of library or relevant customer service experience required. Previous supervisory experience strongly preferred. Creative, service-oriented problem solver. Excellent interpersonal communication skills. Must be able to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students. Must demonstrate ability to make decisions using sound judgment. Must foster and maintain a very high standard of excellent customer service.
The successful candidate will need to demonstrate knowledge of the library's extensive collection of electronic and physical resources, its spaces, and services, in order to assist users in getting started with their research. IDEAS Staff must be aware of all library policies and procedures in order to answer users' questions, resolve any problems, or make referrals to library subject experts as appropriate. IDEAS Staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.
Requisition Number: STFR005383
Internal Number: 60741
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.