Employee group (Full time/Part-time/Limited/Casual): Full time
Schedule (hours/days): 8 hours a day
Employee subgroup (FLSA Status): Non-Exempt
Department name: SOM Admin FJHM Children's Center
Personnel area (School): UN02
Sr. Development Coordinator
This position requires a highly professional individual to coordinate office services and perform administrative and development activities for the Johns Hopkins Children's Center. The Senior Development Coordinator reports directly to the Administrative Supervisor and helps to manage the daily operations of a multifaceted fundraising office. The Senior Development Coordinator is responsible for gift processing and acknowledgements for the Division. Other duties include communication with patients, donors, prospects, alumni, leadership, department directors, faculty, administrators, and professional colleagues, as well as assisting with donor stewardship and event planning. The individual in this position exercises independent judgment in the resolution of administrative challenges and performs under pressure with a high degree of accuracy, diplomacy, and confidentiality.
Process gifts for the Johns Hopkins Children's Center, utilizing the VPOS/Paywire, Merkle, and CPA systems in use by the Fund for Johns Hopkins Medicine (FJHM), Johns Hopkins University (JHU), and Development & Alumni Relations (DAR). Work with budget administrators, DAR Business Services, the Fund for Johns Hopkins Medicine Finance and Development Operations Office, and the Department of Pediatric Finance Office to create new current use accounts, coordinate internal financial transfers, and resolve accounting discrepancies between ALADIN and SAP gift accounts.
Analyze and resolve problems, interpret policies, and demonstrate solid knowledge of processes and protocols for gift processing. Assist the major gifts team to comply with the Johns Hopkins endowment process.
Draft thank you letters for leadership so that donors are promptly acknowledged. Compose and edit letters, documents, and other written materials. Design stewardship and other fundraising collateral materials, where appropriate.
Utilize ALADIN and Relationship Management to maintain the prospect/donor database, update constituent information, and track gift activity. Learn and utilize database procedures including central clearance, research requests, and gift and financial records.
Run weekly gifts and pledges report to ensure gifts are deposited into correct accounts and identify any gifts for the Children's Center received by other development offices. Prepare scheduled monthly and ad hoc reports for gift officers and faculty including fiscal year progress, mandatory stewardship, and work plan reports.
In conjunction with major gift officers, create and review donor gift and pledge agreements and track payments to support cash flow projections. Working with Senior Director, forward gift agreements to appropriate authorized signers for review and approval.
Manage bi-annual institutional pledge reminders for Department Programs in consultation with Senior Director and Administrative Supervisor.
Represent the Children's Center in the Relationship Management Liaison Group, the Coordinators Roundtable, and other institutional groups as appropriate.
Create and maintain mailing lists as needed for solicitation mailings, newsletters, and general correspondence. Organize and assist with solicitation mailings. Document, maintain, and communicate pledges/gifts received for special campaign and memorials to associated departments and donor families.
Assist the development team in the planning, implementation, and staffing of events, such as professorship dedications, portrait unveilings, endowed lectureships, ceremonies, dance marathons, golf tournaments, Radiothon, and other events. Develop and maintain invitation lists, coordinate mailings, and manage event responses.
May serve as the first point of contact with donors who wish to initiate tribute and memorial gifts, provide information for obituaries, and work directly with family members and honorees to notify them of gifts received.
Office Operations and Project Management:
Work independently and manage multiple projects simultaneously. Determine daily prioritieswithin the Children's Center Office of Development and maintain a high level of professionalism, diplomacy, and confidentiality.
Manage special projects from inception to completion and make recommendations to Senior Director of Development and Administrative Supervisor regarding best courses of action based on desired outcomes and expectations.
Build and maintain professional relationships and effectively communicate with patients, donors, prospects, alumni, leadership, department directors, faculty, administrators, and professional colleagues over the telephone, in person, and in writing.
Lead and facilitate communication with colleagues across FJHM, JHU, DAR, and the Department of Pediatrics on collaborative projects, and coordinate facilities, meetings and events.
Handle and screen incoming telephone calls, mail, faxes, emails, and voice mails in an efficient and organized manner.
Utilize computer networks, software, and applications including Word, Excel, and PowerPoint for management and production of heavy incoming and outgoing paper flow, prepare presentations, and ensure an efficient office operation.
The Senior Development Coordinator must possess effective relationship building and communication skills and be highly organized, with the ability to strategically set priorities and to re-evaluate those priorities on a regular basis to flourish in a fast-paced environment. The Senior Development Coordinator must be a self-starter, able to manage several projects simultaneously, and have strong attention to detail. The Senior Development Coordinator must be a cooperative and collegial individual who enjoys working with diverse populations and who possesses the ability to use discretion, especially when handling confidential information.
High School Diploma or GED required. Bachelor's degree preferred or relevant development or business experience is highly valued. Five years of related experience required. Additional experience preferred. Additional education may be substituted for years of related experience. Previous supervisory experience preferred.
Excellent interpersonal and oral communication skills, and demonstrated effective writing and editorial skills. Ability to work independently and as part of a team; take initiative, be a self-starter, proactive problem solver, and have perseverance; and maintain a high degree of professionalism, diplomacy, and confidentiality.
Comfortable working in a complex, multi-department organization and dynamic, fast-paced environment.
Experience working with broadly diverse groups of constituents such as patients, donors, prospects, alumni, leadership, department directors, faculty, administrators, and professional colleagues preferred.
Ability to perform well under pressure within time constraints with the highest degree of accuracy and effectiveness.
Strong organizational, mathematical, and analytical skills, and ability to prioritize and manage more than one project simultaneously required.
Strong computer literacy skills and the aptitude to learn new software required. Possess excellent word-processing and database management skills; significant PC experience with a thorough working knowledge of Windows, Word, Excel, Access, PowerPoint, and the internet. SAP knowledge preferred.
Ability to be flexible with scheduling as this position may require occasional evening or weekend hours.
Internal Number: 15166-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.