AFCOM, a data-center-focused chapter association and part of Informa, is seeking an ambitious Association Membership Manager to join our team. This role is a fantastic opportunity to advance your career in association management. No day will feel the same in this fast-paced role as you will be involved in working with dedicated members of the data center community interested in collaborating with their peers. You will be responsible for helping create value for our chapter members and ensuring the growth of this well-established technology association.
Develop and implement membership plans to grow, retain and engage the AFCOM membership with specific focus on increasing the number of active end users to achieve AFCOM revenue goals and a balanced membership mix.
Lead all AFCOM chapters in their compliance to AFCOM Chapter Standards by working closely with AFCOM chapter board volunteers.
Participate in chapter board calls. Identify areas for improvement and work with the chapter leadership and Executive Director to implement plans to drive membership and attendance at chapter meetings.
Ensure each chapter complies with bylaws and chapter agreements.
Recruit chapter board volunteers, assist in development of LLC, secure bylaws and chapter agreements, plan and host first event. Assist chapter boards in executing four chapter meetings per year.
Write and manage the AFCOM social media editorial calendar for Facebook, Twitter and LinkedIn.
Create and share monthly membership report with chapter Board of Directors.
Plan and coordinate the announcement of new chapters and funnel existing members within the database to the new chapter.
Promptly and effectively handle all chapter and member questions, requests and complaints directly or through routing to an appropriate AFCOM team member.
Work with Finance to ensure proper tracking of member revenue and association expenses. Review and approve membership payments to chapters on monthly and quarterly basis.
Travel to occasional AFCOM chapter events and board meetings as needed.
Manage and organize all aspects of the chapter and member database (currently iMIS) including the accuracy of all member contact details, member designations, chapter paperwork, and election/term expiration dates.
Plan and coordinate the announcement of new Chapters in the AFCOM newsletter and on AFCOM.com; record new Chapters/Members into database
Liaison with our technology provider (currently ASI)
Work with Customer Service Department to ensure prompt and accurate member renewal and termination notices and coordinate with accounting.
Maintain a comprehensive list/calendar of all chapter activities and meetings, including member attendance. Follow-up with members to drive renewal and non-member conversion following chapter events.
Organize and coordinate new Chapter setup/launch activities including the distribution of new Chapter materials, bylaws, and Chapter formation procedures
Minimum of 2-4 years of association membership management or 4 years of consumer B2B marketing or client service experience
Association experience strongly preferred
Previous experience with Association Management Software, experience with iMIS preferred.
Superior speaking/communication skills (written, presentation and verbal)
Proven project management skills
Experience in working with creative teams to produce collateral and promotional materials
Telecommuting is allowed.
Internal Number: 005460
About AFCOM (Informa)
AFCOM is a 39-year-old association that serves individuals and organizations that design, build, operate, support and manage data centers and IT infrastructure around the world with industry leading insights, education, tools, and professional networking. AFCOM advances through education, networking and guidance the professional development of individuals and the organizations they serve in the field of data center and IT infrastructure management. These individuals include IT professionals, facilities management, IT operations, builders (such as cloud and data center architects, engineers, and construction managers), and technology vendors. AFCOM comprises more than 35 chapters in the US, Canada, and Australia, serving more than 2,000 members.