Reporting to the Director of Admissions, this position encompasses responsibilities that include: marketing and communication, application management, operations and event support. This role requires a strong, demonstrated ability to coordinate multiple priorities, deliverables, and timelines. The individual will assist in developing targeted communication plans across all degree programs. The role will also engage prospects through various social media platforms, email and in person inquiries about Johns Hopkins SAIS admissions and its procedures.
Coordinate with fellow colleagues in the SAIS Europe and Hopkins-Nanjing admissions offices on various marketing and event projects. Additional assistance with the operational functions that allow the Admissions Office to be successful which includes: data entry, inventory and ordering office supplies, stocking and mailing marketing materials, student and alumni referrals, processing payments, room scheduling, managing reimbursements, regular web site updates and assistance with virtual, on-campus and off-campus recruiting events.
Responsible for ensuring the efficient and effective processing of admissions materials submitted as part of the application process.
Correspond with prospects in person, by phone, or email regarding missing materials and admissions status.
Assist in the collection of admissions statistics throughout the admissions cycle, using admissions. software (e.g. SIS and Slate) and other appropriate sources.
Maintain continuous follow up with prospects from application to matriculation stage.
Communicates with prospects regarding admissions process and policies.
Review applications as part of the Admissions Committee.
Schedule space for Admissions meetings and events.
Process admission status changes in the SIS and Technolutions system.
Ensure the processing of applications and their supporting documents in a timely manner.
Assist with logistics and operations of group information sessions, open houses and other recruitment fairs, etc.
Maintain electronic admissions records in SIS and Slate.
Manage Student Ambassador Program and Office Assistants.
Process reimbursements, vendor payments and budget reports.
Work closely with the internal admissions Marketing and Communications Team to assist with implementation of admissions marketing strategies and maintain a communication schedule.
Engage prospects via social media, blog posts, provide online and offline content that will help generate applications and subsequently increase yield on admissions offers.
Assist with email or direct marketing/communication campaigns.
Travels locally and nationally, when necessary, for recruiting and networking related activities
Coordinate delivery of marketing materials for admissions recruiting events.
Process registrations for conferences, recruitment fairs and other events, as needed
Analyze social media data and marketing trends.
Develop and import content, messages and add audiences through the CRM tool.
Monitor marketing materials inventory for all degree programs.
Stock marketing materials in designated locations.
Works collaboratively and regularly with students, applicants, faculty, SAIS deans and administrators across campuses, as well as external applicants.
Participates in general professional development activities for the Admissions Office.
Performs other duties as assigned.
Skills & Knowledge
Strong interpersonal, analytical, and problem solving skills
Excellent proficiency in basic data management systems and basic computer applications (e.g., Word, Excel, Access, PowerPoint); willingness and ability to learn additional applications as needed
Excellent communication skills both oral and written
Ability to work independently and as part of a team
Strong planning and organizational skills and the ability to manage competing priorities
Must be student centered, advisor oriented and have the ability to perform multiple tasks efficiently and effectively.
Have exceptional initiative and judgment
Strong customer-service orientation
Ability to work effectively with faculty, administrators, students alumni and external constituents
Commitment to diversity and to serving the needs of a diverse population
Four years of progressively responsible administrative experience required.
Two or more years of administrative/office management experience in higher education administration (admissions, registrar or financial aid) preferred.
Two or more years of experience and knowledge with integrated database management software, CRM databases and software; proficiency with the Internet, e-mail, Facebook, Twitter and other social media preferred.
Experience with Slate or another CRM.
Experience with Microsoft Project or other project management tools are preferred.
HTML experience is a plus.
Three+ years of advanced MS Office Suite.
Previous experience in an academic setting preferred.
High School diploma/GED required.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula. JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.
For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
A Bachelor’s degree or equivalent experience is preferred.
Internal Number: 15082-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.