The University of Pittsburgh Computing Services and Systems Development (CSSD) is seeking and Customer and Application Support Analyst that will have responsibility for support of computing devices and enterprise applications throughout the University.
This is a technical position and duties include the following: - Resolving customer questions and problems that are passed from the Help Desk, Service Owners, or directly from customers. - Supporting enterprise applications - Providing feedback to Service Owners concerning desired features, common issues and opportunities for improvement - Prompt completion of project tasks - Assisting with enterprise application testing - Working with vendors to resolve customer application issues - Supporting mobile devices and remote desktops - Mobile and wireless support for events - Assisting with enterprise migrations and implementation of new enterprise services - Supporting staff work in a dynamic, fast-paced environment providing support over the phone, through email and in person onsite support
Technical requirements include: knowledge of Microsoft Office suite of products to include Microsoft Exchange; technical desktop (Windows and Mac) and mobile device (iOS and Android) expertise; ability to clearly and accurately document technical solutions; and experience in a technical call center/service ticket driven environment. Excellent troubleshooting skills are a must. Degree in CS, IS or a related field preferred (or equivalent in experience), have 2 or more years of experience in the IT field, and have IT customer support experience.
The successful candidate must provide exceptional customer service, be willing to assist peers while facilitating the success of the Customer and Application Support team, have a demonstrated track record of achieving stated goals. Excellent professional communication, presentation and interpersonal skills are required. The ability to handle multiple priorities and react to immediate problems and tight deadlines is essential. Complete accuracy in writing is crucial.
Degree in Information Science, Computer Science, Engineering or related field or the equivalent in experience. Experience with digital signage, cloud storage, Enterprise Exchange, and working with 3rd party vendors to resolve complex issues is beneficial. Degree in Information Science, Computer Science, or related field or equivalent experience is required to meet the technical demands of this position.
Assignment Category: Fulltime-Regular
Job Classification: Staff.Systems/Programmer.III
Minimum Education Level Required: Baccalaureate
Minimum Experience Level Required: 2-3 years experience
Work Schedule: Monday – Friday, 8:30 AM to 5:00 PM
Hiring Range: $35,100.00 - $56,784.00
Relocation Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents: Resume
Optional Documents: Cover Letter
Internal Number: 19002555
About University of Pittsburgh
Founded in 1787, the same year the U.S. Constitution was signed, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. One of three state-related research universities in Pennsylvania, Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America.Pitt faculty members have expanded knowledge in the humanities and sciences, earning such prestigious honors as the National Medal of Science, the MacArthur Foundation’s “genius” grant, the Lasker-DeBakey Clinical Medical Research Award, and election to the National Academy of Sciences and the Institute of Medicine. Pitt scientists have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments.Pitt students have earned Rhodes, Goldwater, Marshall, and Truman Scholarships, among other highly competitive national and international scholarships.Alumni have pioneered MRI and TV, won Nobel and Pulitzer Prizes, led corporations and universities, served in government and the military, conquered Hollywood and The New York Times bestsellers list, and won Super Bowls and NBA championships.