Working at AAA offers a unique opportunity to make a difference. The General Manager has primary managerial responsibility for a state-of-the-art Fins Car Wash site. If you enjoy leading a team of highly engaged associates, delivering a great customer experience and driving results as a hands-on leader, this is a great opportunity for you. Come grow with us!
You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:
We help others.
As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.
We are focused on growth.
We are 2 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.
We offer a competitive Total Compensation package.
You know compensation goes way beyond bring home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc. . . AND we offer team member incentives and 401k with matching contributions.
We are committed to work-life balance. We provide vacation, AND paid time off.
We offer on the job training with a designated Training Engineer to ensure your safety and success.
WHAT YOU’LL DO
Lead the facility based team
Acquire – build and maintain a team of high-energy, customer focused team members
Onboard – make sure each team member knows their role and is equipped to deliver a great customer experience
Develop – set clear objectives and manage performance, remove obstacles and support the team in achieving results
Retain – foster a team environment that recognizes and rewards great performance
Manage and oversee all site daily operations
Financial – maintain profitable performance to include site revenue and expense management
Efficiency – continually assess site process controls
Operations – manage work scheduling and facilities maintenance across multiple shifts
Safety- ensure a safe environment for both team members and customers
Ensure an exceptional customer experience
Satisfaction – manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction
Dispute resolution – oversee the resolution process and serve as an escalation point for all site disputes
WHO YOU ARE
A results focused leader with 2+ years management experience in a customer focused environment
Demonstrated ability to build and maintain a high performing team
Experience in car wash operations is highly desired
Mechanical aptitude required to maintain daily operations
High school degree or equivalent required
Flexibility to manage a seven day per week operation with exposure to the elements
Demonstrated commitment to help others – customers, team members, community
Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs
Customer focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're
Drive for results – has a bias for taking action; works with a sense of urgency to find solutions to problems
Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers
Dedicated to meeting the expectations and requirements of Members/customers.
Establishes and maintains effective relationships with Members/customers and gains their trust and respect.
Is committed to customer service and acts with Members/customers in mind.
Drive for Results
Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.
Takes ownership, and fosters an environment of personal accountability. “See it, Own it, Solve it, Do it.”
Practices effective listening and practical negotiating. Seeks to understand before being understood.
Works well with individuals and groups to achieve common goals.
Resolves conflict. Able to find common ground and facilitate cooperation.
Builds strong relationships and influences results outside functional areas of responsibility.
Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements
This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.
Finger and hand dexterity is required for frequent and continuous operation of all office equipment.
Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.
Ability to process, express and exchange information orally, in writing, presentations and through online applications.
Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Internal Number: GENER02659
About FINs Car Wash by AAA Carolinas
COME JOIN OUR TEAM
We are members helping members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team!
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