NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 800+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help
This position implements our Customer Care and Billing software – specific to Capital Credits, which includes allocations and retirements (general, estate, final…etc). This team member will work with new Members when implementing Capital Credits, and work closely with the Member, the Customer Care and Billing Implementation Project Manager (IPM) and our Conversion Programmers to effectively convert capital credit data, balance capital credits to legacy software, and train our members on the capital credit processes within NISC software. This position may also be expected to help with Accounting and Customer Care and Billing integration questions or assistance.
Job Duties Include:
Train members on utilizing capital credit processes within our software
Test processes and validate data
Balancing between legacy systems and our software
Configuring our Capital Credit module
Project management (managing multiple projects in different stages of project lifecycle)
Assist members as they run through processes, troubleshoot and research issues
Follow up on resolutions
Researches difficult application problems, and may recommend changes or enhancements to the product
Communicates with member on a regular basis
Communicates with Customer Care and Billing IPM, Conversion Programmer, and Accounting and Business Solution IPM to accomplish tasks.
Delivering training to other NISC team members may also be required.
May prepare materials and deliver member training sessions at NISC’s Member Information Conference
Travel to customer sites to deliver training may be required
Provides after-hours support via an on-call support phone rotation
Desired Experience and Skills
Experience with Capital Credits within IVUE CC&B software and ABS software
Strong organization skills
Previous customer support experience
Basic knowledge of project management processes and theory
Excellent written and verbal communication skills in conjunction with excellent presentation and training skills
Excellent telephone etiquette and the ability to deal effectively with customers
Strong PC skills
Ability to teach and influence others
Ability to work in a team and independently
Previous experience with presentations or public speaking
Candidates must be able to travel as often as required for the position
Bachelor's degree in a business-related field preferred, or equivalent experience. Successful applicants must possess a basic knowledge of accounting principles.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Internal Number: 19-282
About National Information Solutions Cooperative
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.